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Users Not Satisfied with Larger ITAM Tools

Published by Martin Thompson on Mar 4th, 2010 // 4 Comments

Home » ITAM Review News » Users Not Satisfied with Larger ITAM Tools

Below are some of the early findings from the 2010 Tools Census. To complete the census please click here.

Best and Worst Satisfaction Ratings

Best and Worst Satisfaction Ratings

Which (category) best describes your current role?

Which (category) best describes your current role?

The number of tools being used by respondents

The number of tools being used by respondents

Please rate your overall satisfaction for your primary ITAM or SAM tool or technology

Please rate your overall satisfaction for your primary ITAM or SAM tool or technology (1- Not Satisfied, 10- Very Satisfied)

Martin Thompson

Martin is an independent software industry analyst, SAM consultant and founder of The ITAM Review and The ITSM Review. Learn more about him here and connect with him on Twitter or LinkedIn.

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  • http://www.itassetmanagement.net Martin Thompson

    Some clarification:
    “Highest

    rankings” are those tools that received an average of 6-10 for user satisfaction so far.
    “Lowest rankings” are those tools that

    received an average of 0-5 for user satisfaction so far.

  • http://www.managesoft.com John Emmitt

    Martin,

    I wanted to provide some strong evidence to refute the early ITAM Review

    Tool Census results. ManageSoft recently performed a customer satisfaction survey as part of our Microsoft Gold membership renewal. Here

    are a few of the results from our customer survey:
    Overall performance of the company: 77% rated us 6 or higher (9 best, 1 lowest)

    Quality of Products: 84% rated our products 6 or higher

    And perhaps most telling– on the following competitive advantage

    question:
    “In general, how would you rate the competitive advantage provided to your company by using Managesoft Corporation rather

    than using any other company that provides similar solutions, services, products, support, etc.?”
    40% said our products gave them a

    Big or Vital competitive advantage, and
    35% said it gave them some competitive advantage. So fully 75% of our customers said that we

    provide them with a competitive advantage.

    I’d also ask your readers to stay tuned for exciting announcements coming next week on

    our Enterprise Compliance Manager SAM product.

    Regards,
    John Emmitt
    Director of Marketing
    ManageSoft

  • Anon

    In my opinion, Martin has strived to provide independent and nonbiased information on the ITAM Review. I would only assume the same for

    this survey. He has placed it online for all to participate in and seeing that his website is very targeted, it is safe to say that only

    people who are active in the ITAM branch would find access to the survey.

    On the other hand, I woud not consider a survey done in

    cooperation with or in support of MS as nonbiased or independent. In other words, the findings of the ITAM Census are much more telling

    and important to me than a customer satisfaction survey as part of a Microsoft Gold membership renewal. In addition, because the

    audience of the ITAM Census is much more broad than the customer base of one solution providers, the Census again has more weight and a

    balanced view.

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