Below are some of the early findings from the 2010 Tools Census. To complete the census please click here.
Best and Worst Satisfaction Ratings
Which (category) best describes your current role?
The number of tools being used by respondents
Please rate your overall satisfaction for your primary ITAM or SAM tool or technology (1- Not Satisfied, 10- Very Satisfied)
Some clarification:
“Highest rankings” are those tools that received an average of 6-10 for user satisfaction so far.
“Lowest rankings” are those tools that received an average of 0-5 for user satisfaction so far.
Martin,
I wanted to provide some strong evidence to refute the early ITAM Review Tool Census results. ManageSoft recently performed a customer satisfaction survey as part of our Microsoft Gold membership renewal. Here are a few of the results from our customer survey:
Overall performance of the company: 77% rated us 6 or higher (9 best, 1 lowest)
Quality of Products: 84% rated our products 6 or higher
And perhaps most telling– on the following competitive advantage question:
“In general, how would you rate the competitive advantage provided to your company by using Managesoft Corporation rather than using any other company that provides similar solutions, services, products, support, etc.?”
40% said our products gave them a Big or Vital competitive advantage, and
35% said it gave them some competitive advantage. So fully 75% of our customers said that we provide them with a competitive advantage.
I’d also ask your readers to stay tuned for exciting announcements coming next week on our Enterprise Compliance Manager SAM product.
Regards,
John Emmitt
Director of Marketing
ManageSoft
In my opinion, Martin has strived to provide independent and nonbiased information on the ITAM Review. I would only assume the same for this survey. He has placed it online for all to participate in and seeing that his website is very targeted, it is safe to say that only people who are active in the ITAM branch would find access to the survey.
On the other hand, I woud not consider a survey done in cooperation with or in support of MS as nonbiased or independent. In other words, the findings of the ITAM Census are much more telling and important to me than a customer satisfaction survey as part of a Microsoft Gold membership renewal. In addition, because the audience of the ITAM Census is much more broad than the customer base of one solution providers, the Census again has more weight and a balanced view.