Mutual of Omaha Case Study - Controlling Maintenance and Enhancement Spend

Best practice

Mutual of Omaha Case Study - Controlling Maintenance and Enhancement Spend

Thanks to the Infrastructure Executive Board for sharing this great case study.

It details how Nebraska based Mutual of Omaha took a proactive approach to their ongoing maintenance and enhancement spend using usage monitoring.

SAM specialists David Mansfield and Paul ‘Doc’ Burnham describe the three pillars of their project:

1. Usage based license negotiation
2. Maintenance and Enhancement demand management
3. Early and continuous maintenance and enhancement planning

“Vendors have their own usage reporting tools, but our information is more accurate and they find it hard to disagree. Not a lot of vendors are prepared when you walk in with usage data. We also have some excellent negotiators who are not afraid to use that data.” Dave Mansfield, CSM IT Asset Manager, Mutual of Omaha

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