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Mutual of Omaha Case Study – Controlling Maintenance and Enhancement Spend

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Mutual of Omaha - Controlling M&E Spend

Mutual of Omaha - Controlling M&E Spend

Thanks to the Infrastructure Executive Board for sharing this great case study.

It details how Nebraska based Mutual of Omaha took a proactive approach to their ongoing maintenance and enhancement spend using usage monitoring.

SAM specialists David Mansfield and Paul ‘Doc’ Burnham describe the three pillars of their project:

  1. Usage based license negotiation
  2. Maintenance and Enhancement demand management
  3. Early and continuous maintenance and enhancement planning

“Vendors have their own usage reporting tools, but our information is more accurate and they find it hard to disagree. Not a lot of vendors are prepared when you walk in with usage data. We also have some excellent negotiators who are not afraid to use that data.” Dave Mansfield, CSM IT Asset Manager, Mutual of Omaha

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Further details regarding the Infrastructure Executive Council can be found here.

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Martin Thompson

Martin is owner and founder of the The ITAM Review and The ITSM Review. Martin is also founder and Chair, Campaign for Clear Licensing. A contributor to the British Computer Society (BCS) Configuration Management Group and contributor to the UK itSMF UK Service Transition SIG. Learn more about him here and connect with him on Twitter or LinkedIn.

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