Expert Panel: The ITAM department of the future

ITAM futures
ITAM futures: Thinking ahead as ITAM develops as a discipline and progresses from administrative function to central business intelligence for IT decision making – where should it sit ideally within the business and how should it be resourced? I’ll be hosting a panel session at our conferences later this year entitled “The ITAM department of the future – from administration to leadership”....

Automating Asset Request: Cheat Sheet

Asset Request
In preparation for our training session next week I’ve included a link to an Asset Request cheat sheet. This includes things to think about when automating an asset request system and is to accompany the ‘Buyers Guide to App Stores and Request Fulfilment’. The next session on 26th May is entitled “Automating ITAM” and is module 5 of The ITAM Review 12 Box Training Program....

ServiceNow & ITAM (Azure, ServiceNow Plug-ins call for participants)

Reassuringly Expensive?
Cloud Management – How management of Azure fits within the ServiceNow portfolio (CLICK TO ENLARGE) ServiceNow adds management of Azure Yesterday, ServiceNow announced support for Microsoft Azure within their cloud management platform. This is incremental to existing coverage for Amazon and VMware web services and applies to ServiceNow customers owning the ‘ServiceWatch’ suite and orchestration...

Publisher tool certifications and SAM tool selection

Tool certifications
Oracle and IBM tool verification – a club nobody can join During my current review of 10 SAM Tools for large enterprises – the issue of publisher certification has been raised. This is when a software publisher gives their blessing for the quality of data or output from a SAM tool. See the original call for participants here. This article provides an independent opinion on the matter and...

Microsoft SQL Server License Management Standard

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Back in October 2014 we published a comparison of four SAM tools with Microsoft License Management capabilities (See: Microsoft License Management Group Test – The Results). This previous group test above was based on a questionnaire completed by participating vendors and an online briefing to quiz vendors on their capabilities. For 2016, we would like to take this up a notch by formally benchmarking...

Buyers guide to App stores and request fulfillment

Asset request systems: Automated ITAM and Happy Customers
Asset request systems: Automated ITAM and Happy Customers Enterprise application stores or online asset request systems are a win-win. They present a great opportunity to automate ITAM, alleviate the ITAM team of customer facing admin whilst providing a better experience to customers. Best of all, we can bake in our governance and policy requirements into the system so our ITAM goals are automatically...

Quick guide to building a three-year roadmap

Major-Milestones
This quick guide is to accompany module 4 of The ITAM Review 12 Box Training program “How to build a three year ITAM roadmap”. Further details regarding the module can be found here: http://www.itassetmanagement.net/training Where are you heading? One of the most common questions we get asked at The ITAM Review is ‘what metrics should I be measuring?’ I think a more appropriate question to...

Enterprise SAM tool customer satisfaction scores

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I’m midway through a competitive comparison of the top ten SAM tools for large enterprises. See the original call for participants here and recent market share analysis here. As part of the analysis we’ve collected customer satisfaction scores from our sister site Tools Advisor. The tables below show a summary of the customer satisfaction scores for those vendors participating in our Enterprise...

Enterprise SAM tool market share analysis

Average customer size
I’m midway through a competitive comparison of the top ten SAM tools for large enterprises. See the original call for participants here. As part of the analysis we’ve collected customer numbers and it is interesting to see the market share of the key players. SAM tool market share analysis for large enterprises The charts below are based on two questions: What is the total number of customers...

Basic ITAM metrics and red flags for auditors

Audit guidance for Microsoft Partners checks for rounded figures as a sign of immaturity
One of my first blog posts on The ITAM Review back in 2008 referred to inventory accuracy and total number of assets. An accurate, up-to-date and dynamic view of the total number of IT hardware assets in an organisation is probably the most basic of ITAM metrics to monitor. “IT Asset count serves as a basic litmus test to assess the IT Asset Management maturity of an organisation. Asking five...

Managing Amazon Web Services (AWS) costs

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Our friends at the big G state that spending on public cloud is growing five times faster than other IT categories (Gartner, Public Cloud Services 2012-2018). Our own research from December last year (How to beat Azure and AWS sprawl) suggests that ITAM Review readers are keen to explore the subject but are yet to fully get their arms around the issue. Cost control rather than compliance is the main...

ITAM Review Forum Progress Report: 62 Questions, 237 Answers

Most popular categories on the ITAM Review Forum
Most popular categories on the ITAM Review Forum We launched a new forum at the start of the year, this is a quick update on progress so far. As we stated in January, it can be anonymous if you want it to be, tagged and moderated. It also features rating so the good stuff rises to the top. Thank you to everyone that has contributed so far. ITAM Review Forum Performance 62 Questions 241 Answers 173...

Oracle cloud growth built on sand

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The ITAM Review Podcast: Episode 20 Sanj Santora, TmaxSoft In this podcast I speak with Sanj Sanotra from TmaxSoft. Sanj (an ex-Oracle LMS auditor) and I talk about his experiences at Oracle. Sanj suggests that the majority of Oracle’s current cloud sales in the UK are offered as a resolution to audit settlements. I.e. Oracle says we’ll make that audit nastiness go away if you buy our cloud. Oracle...

Beginner’s guide to IBM software audits

IBM software audit
Eric Chiu is our go to guy on IBM licensing. In this video I picked his brains on IBM software audits. Subjects covered: Who starts an IBM audit? IBM audit activity levels and key targets IBM sub-capacity – the low hanging fruit for IBM revenue What is sub-capacity? IBM License Measurement Tool (ILMT) The role of Deloitte and KPMG IBM online resources Come and meet Eric and other audit defence...

Video: Good IT inventory begins with entitlement

Good IT inventory
In preparation for the third module of our 12 Box Training Program next week (How to maintain trustworthy inventory data) I spoke with Danny Begg, SAM Technical Specialist at Home Retail Group. In this video Danny talks about: Why you should look entitlement first when considering inventory The 80/20 rule and license metrics Not one inventory tool does everything Working with security and other IT...