Microsoft: “Shelfware should be conceded”

Mark Bradford, Microsoft : "Shelfware should be conceded"
Mark Bradford, Microsoft : “Shelfware should be conceded” Mark Bradford, UK head of Software Asset Management (SAM) and Compliance at Microsoft, suggests that Shelfware should be conceded and customers should not be punished for honest mistakes. “Bradford said his group, responsible for working with channel firms to perform reviews of customers, didn’t want to punish “honest...

Land and expand…. what is possible when SAM is done right

Filipa Preston, CEO, Software Optimization Services
In the video below I interview Filipa Preston, CEO of Software Optimization Services from Perth in Australia. Filipa describes her recent Microsoft 2016 SAM Partner of the Year award and how the case study that won her company the award was a text book example of the value possible with SAM. Meet Filipa at our USA conference in September. Land and expand…. what is possible when SAM is done right Unified...

Avoiding the audit-deal-cloud rinse cycle

b.lay
Richard Spithoven (Top) and Patrick de Veer (Bottom) from b.lay. Videos coming soon on The ITAM Review. I was lucky enough to visit Utrecht in the Netherlands recently to see the nice folks from b.lay, one of the winners of the ITAM Review 2015 Excellence Awards (Nominations are open for 2016 here). We spent some time recording videos in preparation for our conferences later this year; I look forward...

Podcast Episode 22: News Round

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In this Podcast, Martin Thompson is joined by Danny Begg, SAM Technical Specialist at HRG and Rory Canavan, Owner at SAM Charter to discuss the all things ITAM and the latest news in the industry. Danny Begg Rory Canavan Topics Covered: Computing: Oracle accused of ‘improper accounting’ in attempt to pump-up cloud sales. Rich Gibbons on LinkedIn: Microsoft retires the Volume Licensing and SAM...

Please help with the CCL Audit Census

Campaign for Clear Licensing
Audit Census: Please support Campaign for Clear Licensing research into Software Audit activity and the role of the big four audit firms Please participate in our Audit Census The purpose of this survey is to investigate current software audit activity. This research revisits themes from our software audit survey back in 2010 when we asked who was auditing most frequently and who was most helpful...

How to sweat software assets

The 12 box plan
  How do we make our software assets work hard and generate every last drop of value? Our 12-box training module last month covered automation and the ITAM request process (82% of you told us you had semi-automated ITAM requests, 18% were still doing things manually). This month we turn our attention to Entitlement and in particular how to sweat software assets. We will also cover how to prepare...

Expert Panel: The ITAM department of the future

ITAM futures
ITAM futures: Thinking ahead as ITAM develops as a discipline and progresses from administrative function to central business intelligence for IT decision making – where should it sit ideally within the business and how should it be resourced? I’ll be hosting a panel session at our conferences later this year entitled “The ITAM department of the future – from administration to leadership”....

Automating Asset Request: Cheat Sheet

Asset Request
In preparation for our training session next week I’ve included a link to an Asset Request cheat sheet. This includes things to think about when automating an asset request system and is to accompany the ‘Buyers Guide to App Stores and Request Fulfilment’. The next session on 26th May is entitled “Automating ITAM” and is module 5 of The ITAM Review 12 Box Training Program....

ServiceNow & ITAM (Azure, ServiceNow Plug-ins call for participants)

Reassuringly Expensive?
Cloud Management – How management of Azure fits within the ServiceNow portfolio (CLICK TO ENLARGE) ServiceNow adds management of Azure Yesterday, ServiceNow announced support for Microsoft Azure within their cloud management platform. This is incremental to existing coverage for Amazon and VMware web services and applies to ServiceNow customers owning the ‘ServiceWatch’ suite and orchestration...

Publisher tool certifications and SAM tool selection

Tool certifications
Oracle and IBM tool verification – a club nobody can join During my current review of 10 SAM Tools for large enterprises – the issue of publisher certification has been raised. This is when a software publisher gives their blessing for the quality of data or output from a SAM tool. See the original call for participants here. This article provides an independent opinion on the matter and...

Microsoft SQL Server License Management Standard

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Back in October 2014 we published a comparison of four SAM tools with Microsoft License Management capabilities (See: Microsoft License Management Group Test – The Results). This previous group test above was based on a questionnaire completed by participating vendors and an online briefing to quiz vendors on their capabilities. For 2016, we would like to take this up a notch by formally benchmarking...

Buyers guide to App stores and request fulfillment

Asset request systems: Automated ITAM and Happy Customers
Asset request systems: Automated ITAM and Happy Customers Enterprise application stores or online asset request systems are a win-win. They present a great opportunity to automate ITAM, alleviate the ITAM team of customer facing admin whilst providing a better experience to customers. Best of all, we can bake in our governance and policy requirements into the system so our ITAM goals are automatically...

Quick guide to building a three-year roadmap

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This quick guide is to accompany module 4 of The ITAM Review 12 Box Training program “How to build a three year ITAM roadmap”. Further details regarding the module can be found here: http://www.itassetmanagement.net/training Where are you heading? One of the most common questions we get asked at The ITAM Review is ‘what metrics should I be measuring?’ I think a more appropriate question to...

Enterprise SAM tool customer satisfaction scores

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I’m midway through a competitive comparison of the top ten SAM tools for large enterprises. See the original call for participants here and recent market share analysis here. As part of the analysis we’ve collected customer satisfaction scores from our sister site Tools Advisor. The tables below show a summary of the customer satisfaction scores for those vendors participating in our Enterprise...

Enterprise SAM tool market share analysis

Average customer size
I’m midway through a competitive comparison of the top ten SAM tools for large enterprises. See the original call for participants here. As part of the analysis we’ve collected customer numbers and it is interesting to see the market share of the key players. SAM tool market share analysis for large enterprises The charts below are based on two questions: What is the total number of customers...