Quick guide to building a three-year roadmap

Major-Milestones
This quick guide is to accompany module 4 of The ITAM Review 12 Box Training program “How to build a three year ITAM roadmap”. Further details regarding the module can be found here: http://www.itassetmanagement.net/training Where are you heading? One of the most common questions we get asked at The ITAM Review is ‘what metrics should I be measuring?’ I think a more appropriate question to...

Enterprise SAM tool customer satisfaction scores

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I’m midway through a competitive comparison of the top ten SAM tools for large enterprises. See the original call for participants here and recent market share analysis here. As part of the analysis we’ve collected customer satisfaction scores from our sister site Tools Advisor. The tables below show a summary of the customer satisfaction scores for those vendors participating in our Enterprise...

Enterprise SAM tool market share analysis

Average customer size
I’m midway through a competitive comparison of the top ten SAM tools for large enterprises. See the original call for participants here. As part of the analysis we’ve collected customer numbers and it is interesting to see the market share of the key players. SAM tool market share analysis for large enterprises The charts below are based on two questions: What is the total number of customers...

Basic ITAM metrics and red flags for auditors

Audit guidance for Microsoft Partners checks for rounded figures as a sign of immaturity
One of my first blog posts on The ITAM Review back in 2008 referred to inventory accuracy and total number of assets. An accurate, up-to-date and dynamic view of the total number of IT hardware assets in an organisation is probably the most basic of ITAM metrics to monitor. “IT Asset count serves as a basic litmus test to assess the IT Asset Management maturity of an organisation. Asking five...

Managing Amazon Web Services (AWS) costs

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Our friends at the big G state that spending on public cloud is growing five times faster than other IT categories (Gartner, Public Cloud Services 2012-2018). Our own research from December last year (How to beat Azure and AWS sprawl) suggests that ITAM Review readers are keen to explore the subject but are yet to fully get their arms around the issue. Cost control rather than compliance is the main...

ITAM Review Forum Progress Report: 62 Questions, 237 Answers

Most popular categories on the ITAM Review Forum
Most popular categories on the ITAM Review Forum We launched a new forum at the start of the year, this is a quick update on progress so far. As we stated in January, it can be anonymous if you want it to be, tagged and moderated. It also features rating so the good stuff rises to the top. Thank you to everyone that has contributed so far. ITAM Review Forum Performance 62 Questions 241 Answers 173...

Oracle cloud growth built on sand

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The ITAM Review Podcast: Episode 20 Sanj Santora, TmaxSoft In this podcast I speak with Sanj Sanotra from TmaxSoft. Sanj (an ex-Oracle LMS auditor) and I talk about his experiences at Oracle. Sanj suggests that the majority of Oracle’s current cloud sales in the UK are offered as a resolution to audit settlements. I.e. Oracle says we’ll make that audit nastiness go away if you buy our cloud. Oracle...

Beginner’s guide to IBM software audits

IBM software audit
Eric Chiu is our go to guy on IBM licensing. In this video I picked his brains on IBM software audits. Subjects covered: Who starts an IBM audit? IBM audit activity levels and key targets IBM sub-capacity – the low hanging fruit for IBM revenue What is sub-capacity? IBM License Measurement Tool (ILMT) The role of Deloitte and KPMG IBM online resources Come and meet Eric and other audit defence...

Video: Good IT inventory begins with entitlement

Good IT inventory
In preparation for the third module of our 12 Box Training Program next week (How to maintain trustworthy inventory data) I spoke with Danny Begg, SAM Technical Specialist at Home Retail Group. In this video Danny talks about: Why you should look entitlement first when considering inventory The 80/20 rule and license metrics Not one inventory tool does everything Working with security and other IT...

76% admit to over-licensing in fear of audits

Figure 15 - Over licensed status
This article provides the results of our survey into the ITAM business case from November 2015. Thanks to our friends at Cireson for sponsoring this research. Introduction – The business case for ITAM The goal of this project was to identify how organizations measure the business case for ITAM, how do they quantify the business value of ITAM? Thanks to the 114 organizations from 23 different...

Proactive SAM is the perfect antidote to cloud blackmail

Cloud blackmail
In this podcast I was joined by Eric, Richard and Nico to discuss the software market ahead of our audit defence workshop in Amsterdam on the 12th April. Further info here. Podcast Guests Eric Chiu, HW Fisher Richard Spithoven, b-lay Nico Blokland, In2SAM Left to Right (Richard, Nico, Eric and Martin) Cloud Blackmail and other Dirty Tricks  Proactive SAM, the perfect antidote for cloud blackmail...

Half of ITAM departments are not tracking datacentre changes

Datacentre-Changes
Our February webinar for the 12-box training program covered TRANSITION. IT departments are in a constant state of flux and ITAM needs to work with and embrace change to stay ahead. You can watch the recording on demand now by following this link. See all other recorded or planned modules here. Datacentre Changes – Staying one step ahead During the module we asked those on the call: Does your...

An Oracle review letter

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Oracle review letter – CLICK TO ENLARGE The image right (click to enlarge it) is a dummy Oracle review letter from Oracle LMS asking our friends at Browbeaten Corp to participate in yet another pesky ‘Review’. A PDF version is here. For real life letters check out the legal testimony provided in the recent Mars vs. Oracle case – links and details in this blog post (Mars vs. Oracle). Looks...

Seven types of missing hardware

Hardware going missing creates havoc with ITAM accuracy
Missing hardware creates havoc with ITAM accuracy Accurate hardware records are fundamental to a successful ITAM practice. We can’t save money on hardware and software or meet our governance goals with missing hardware.  Accurate hardware records are foundational for both HAM and SAM. Missing hardware: How do leakages occur? This article looks at the most common reasons hardware records might not...

Higher priorities and lack of understanding hinder ITAM

Biggest-Blocker
A quick poll during our January webinar revealed that ITAM competing for attention amongst other higher priority initiatives was the most common blocker to senior management support. “They can’t comprehend the value or the work involved” ~ Michael Senior management not understanding ITAM was a close second. Poll results as follows: Q. What is your biggest blocker to getting Senior Management...