News, Reviews and Resources for ITAM, SAM and Software Licensing Professionals.

Home » IT Asset Management

ITAM and the career path to CIO

The career path to CIO: “Think about value added decisions that can be made as a result of ITAM data – where else in the enterprise might the data we’re discovering allow the business to make smarter choices?” Back in March of last year I wrote of the Skills and Experience required for the ITAM profession. I talked about the key qualities of ITAM professionals such as analytics,... 

Quick Guide to Mobile Device Management (MDM) Part 1 of 2

Mobile devices are increasing in popularity within organisations. With so many mobile device types and options currently on the market, organisations are spoilt for choice when choosing what tablet their employees can use, or what mobile phones they are going to give out. Mobile devices can also relate to the ‘Bring Your Own Device’ (BYOD) concept. Any mobile device that connects to the organisations... 

Why IT Asset Management and IT Service Management Belong Together

Are we reaping the benefits of ITAM and ITSM growing together? In the long (or not so long, if you look at it historically) transition of IT from an inscrutable, arcane new force in corporate America to a routine extension of just about everyone’s experience now from age two and up, one trend has been consistent. And that trend is the need to break through siloed barriers and habits typically defined... 

Secret Diary of an IT Manager: Getting started with ITAM

When getting started with ITAM you’ve got to first stop the rot! I started my previous article trying to paint a rough picture of what our ITAM estate was like without giving too much away and blowing my secret identity. I was very grateful for the number of responses the article received on various forms of social media, and everything said has been taken on board and is greatly appreciated. Stopping... 

Process of the Month – Platform Identity Process

Switching off Servers and seeing who complains first/loudest is not recommended! We are not yet at that stage with inventory systems where they can tell us what classification or type of server a particular machine is.  Development, Test, Academic, Training or Evaluation installations of software should be isolated to devices dedicated to those roles.  Throw into the mix the concept of High Availability... 

Process of the Month – Named User Verification Process

Named User Licenses are typically not cheap This is another area of Software Asset Management that often gets over-looked; namely the updating and maintaining of data concerning named user licenses.  This could be viewed as another déjà vu moment; insofar as the core of the process involves comparing two sets of data from different systems and arriving at a series of business decisions.  It is... 

Reader Survey & BCS CMSG Annual Conference

Research from 2011 – ITAM vs. ITSM I have been asked to present at the BCS Configuration Management annual conference on the 10th June. For my presentation I would like to explore the ITAM profession, ITAM teams and ITAM’s relation to other parts of the business. Back in 2011 (prior to the launch of the ITSM Review) we investigated the relationship between ITAM and ITSM. I’m keen to see how... 

Secret Diary of an IT Manager: It’s tough without budget

This article serves as the diary of an IT Manager and the issues that he/she faces on a day-to-day basis without a dedicated ITAM structure in place within their organization. What you read is 100% based on real events, although company and personnel names have been changed, because otherwise it wouldn’t be a secret! As an IT Manager I’ve been given responsibility for everything related to IT,... 

Process of the Month – Scope Verification Process

You need a vigorous build process in place to ensure that agents are configured on devices PRIOR to going live on a network Donald Rumsfeld once made a speech concerning “known-knowns, known-unknowns and unknown unknowns” (what a star!)  The scope verification process seeks to find out those known-unknowns.  Any devices coming onto the network and within the scope of your SAM Framework should... 

Network Discovery Data Quality

This article has been contributed by Thomas Trenz, CEO at JDisc. More and more companies adapt their IT processes to the ITIL best practices to increase the efficiency of their IT service management. According to Wikipedia, ITIL “is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition),...