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Secret Diary of an IT Manager: Free ITAM tools and making changes

What tools do you have at your disposal to get started with ITAM? Free or low cost tools are a good way to build data and momentum for your ITAM practice. In my last article I talked about stopping the rot and getting the basis right. Part of getting the basics right is having some sort of tool in place so that you can implement processes and policies (loosely in our case) around the tools in question. We... 

Process of the Month – Software Removal Process

Software removal best practice – software is a company asset and should be lent out on a piece of elastic – pinged back to the company if not in use. I had some fun deciding on whether to call this a software retirement process, or whether it should be what I settled on (above).  However, the decision to Retire software is taken in a different process (Maintain a Supported Software Catalogue),... 

Effective self audits

Audit response best practice recommends a Single Point of Contact (SPOC) [Not to be confused with SPOCK!]In today’s IT world, software publishers are constantly looking at alternative streams of income and protecting their intellectual property.  There are a handful of methods to make this happen, one being software license compliance audits. There are a handful of publishers that seem to be “on... 

Quick Guide to Mobile Device Management (MDM) Part 2 of 2

Company data left on a mobile device in a back of a taxi. Are you covered? Recap We previously looked at what exactly mobile device management (MDM) is and the types of solutions available to organisations. In part two we dive deeper into MDM including how MDM can help support mobile devices, and also the issues faced by organisations in relation to MDM. “Over-the-air” support With mobile devices,... 

September ITAM News Round Up

September News Round Up It’s been a reasonably busy month in the world of ITAM for September, with the biggest news coming from Oracle. The ITAM Review have also had a busy month with a number of new articles and events news! September news: Microsoft to stop Office365 On demand services It has been confirmed that Microsoft are stopping the On Demand services for business users of Office 365 from... 

Quick guide to Hardware Asset Tagging

Martin Thompson and I were recently commissioned to write an overview of options for Hardware Asset Tagging for a client. The client has kindly let us share our report for the benefit of the ITAM Review community. Thanks to Michael Smith, Practice Area and Delivery Manager, Inventory Group at American Appraisal for his peer review and contributions to this guide. If you have any other information... 

Process of the Month – Software Request Process

Try not to map the moon! I suspect the reason many folks get in such a bind with designing a process to handle software requests is that they try and bundle no end of steps into the overall process, including procurement, testing, deployment etc.  The trick with process engineering (like programming) is to focus on one element, get it working (and get it working well) and then consider pulling in... 

ITAM and the career path to CIO

The career path to CIO: “Think about value added decisions that can be made as a result of ITAM data – where else in the enterprise might the data we’re discovering allow the business to make smarter choices?” Back in March of last year I wrote of the Skills and Experience required for the ITAM profession. I talked about the key qualities of ITAM professionals such as analytics,... 

Quick Guide to Mobile Device Management (MDM) Part 1 of 2

Mobile devices are increasing in popularity within organisations. With so many mobile device types and options currently on the market, organisations are spoilt for choice when choosing what tablet their employees can use, or what mobile phones they are going to give out. Mobile devices can also relate to the ‘Bring Your Own Device’ (BYOD) concept. Any mobile device that connects to the organisations... 

Why IT Asset Management and IT Service Management Belong Together

Are we reaping the benefits of ITAM and ITSM growing together? In the long (or not so long, if you look at it historically) transition of IT from an inscrutable, arcane new force in corporate America to a routine extension of just about everyone’s experience now from age two and up, one trend has been consistent. And that trend is the need to break through siloed barriers and habits typically defined...