Defining Roles for ITAM in a Midsize Company

Oren Gamble
This article has been contributed by Oren Gamble. Oren Gamble A quick scan of job boards shows that the larger a company is, the more likely it is to split its Information Technology Asset Management (ITAM) functions into different teams, one for hardware and one for software. In a large company there is sufficient work to justify employees being dedicated to one aspect of ITAM. Some companies even...

Automating Asset Request: Cheat Sheet

Asset Request
In preparation for our training session next week I’ve included a link to an Asset Request cheat sheet. This includes things to think about when automating an asset request system and is to accompany the ‘Buyers Guide to App Stores and Request Fulfilment’. The next session on 26th May is entitled “Automating ITAM” and is module 5 of The ITAM Review 12 Box Training Program....

Buyers guide to App stores and request fulfillment

Asset request systems: Automated ITAM and Happy Customers
Asset request systems: Automated ITAM and Happy Customers Enterprise application stores or online asset request systems are a win-win. They present a great opportunity to automate ITAM, alleviate the ITAM team of customer facing admin whilst providing a better experience to customers. Best of all, we can bake in our governance and policy requirements into the system so our ITAM goals are automatically...

Quick guide to building a three-year roadmap

Major-Milestones
This quick guide is to accompany module 4 of The ITAM Review 12 Box Training program “How to build a three year ITAM roadmap”. Further details regarding the module can be found here: http://www.itassetmanagement.net/training Where are you heading? One of the most common questions we get asked at The ITAM Review is ‘what metrics should I be measuring?’ I think a more appropriate question to...

Basic ITAM metrics and red flags for auditors

Audit guidance for Microsoft Partners checks for rounded figures as a sign of immaturity
One of my first blog posts on The ITAM Review back in 2008 referred to inventory accuracy and total number of assets. An accurate, up-to-date and dynamic view of the total number of IT hardware assets in an organisation is probably the most basic of ITAM metrics to monitor. “IT Asset count serves as a basic litmus test to assess the IT Asset Management maturity of an organisation. Asking five...

Infographic: Building the business case for ITAM

Cireson Infographic (1)
As a result of our recent research into the business case for ITAM sponsored by Cireson, it is clear that software audits continue to dominate the industry as organizations admit to vendor audits being one of the biggest drivers for investment in ITAM and organizations are over-compensating by over-licensing their estates. The business case for ITAM The goal of this project was to identify how organizations...

Video: Good IT inventory begins with entitlement

Good IT inventory
In preparation for the third module of our 12 Box Training Program next week (How to maintain trustworthy inventory data) I spoke with Danny Begg, SAM Technical Specialist at Home Retail Group. In this video Danny talks about: Why you should look entitlement first when considering inventory The 80/20 rule and license metrics Not one inventory tool does everything Working with security and other IT...

76% admit to over-licensing in fear of audits

Figure 15 - Over licensed status
This article provides the results of our survey into the ITAM business case from November 2015. Thanks to our friends at Cireson for sponsoring this research. Introduction – The business case for ITAM The goal of this project was to identify how organizations measure the business case for ITAM, how do they quantify the business value of ITAM? Thanks to the 114 organizations from 23 different...

The ITAM Review UK & US Annual Conference 2016

350x250
We’re very pleased and excited to announce details of our inaugural UK & US Annual Conferences!     The first 2-day ITAM Review Annual Conferences will take place at The University of South Florida in St. Petersburg in Florida, USA on 19th & 20th September 2016 and at Twickenham Stadium in London, UK on 4th & 5th October 2016. Twickenham Stadium, London St. Petersburg,...

Seven types of missing hardware

Hardware going missing creates havoc with ITAM accuracy
Missing hardware creates havoc with ITAM accuracy Accurate hardware records are fundamental to a successful ITAM practice. We can’t save money on hardware and software or meet our governance goals with missing hardware.  Accurate hardware records are foundational for both HAM and SAM. Missing hardware: How do leakages occur? This article looks at the most common reasons hardware records might not...

Higher priorities and lack of understanding hinder ITAM

Biggest-Blocker
A quick poll during our January webinar revealed that ITAM competing for attention amongst other higher priority initiatives was the most common blocker to senior management support. “They can’t comprehend the value or the work involved” ~ Michael Senior management not understanding ITAM was a close second. Poll results as follows: Q. What is your biggest blocker to getting Senior Management...

ITAM Process Maturity Self Assessment Guide

PROCESS-DOCUMENTATION
In preparation for module two of our 12 Box training program “How to harness ITAM and ITSM integration“, Rory Canavan provides a guide to assessing your own ITAM process maturity. Do people engage with your processes? Telltale Signs of Poor ITAM Process The following points are telltale signs that your ITAM processes need an overhaul: They don’t have a discernible outcome or purpose They...

How to harness ITAM and ITSM integration

ITAM and ITSM integration
In preparation for the second module of our 12 Box Training Program next week (How to harness ITAM and ITSM integration) – I spoke with Gillian Leicester, Director at Synyega and winner of both the ITAM Professional of the Year 2015 and the ITAM Project of the Year 2015. In this video Gillian talks about her experience working with other IT professionals beyond the SAM department and the opportunities...

Quick Guide to ITAM Tools Strategy

ITAM Tool Deliverables
Many organisations will have to work with a federated view of asset data This article is an introduction to ITAM tools strategy and is aimed at IT professionals new to the world of ITAM who might be beginning to explore their ITAM requirements. Why do we need a strategy? Can’t I just buy a tool and install it? Most IT professionals reading this are managing incredibly complex and dynamic environments...

Building the business case for ITAM

Iceberg
This article is to support module 1: “How to secure and maintain senior management support for IT Asset Management” An ITAM Review reader asked: “What data do I need to collect to show the value of my ITAM practice”? This article attempts to answer that question, from starting from scratch with a business case, through implementation and building out an ITAM practice, to business as usual...