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Quick guide to Hardware Asset Tagging

Martin Thompson and I were recently commissioned to write an overview of options for Hardware Asset Tagging for a client. The client has kindly let us share our report for the benefit of the ITAM Review community. Thanks to Michael Smith, Practice Area and Delivery Manager, Inventory Group at American Appraisal for his peer review and contributions to this guide. If you have any other information... 

Process of the Month – Software Request Process

Try not to map the moon! I suspect the reason many folks get in such a bind with designing a process to handle software requests is that they try and bundle no end of steps into the overall process, including procurement, testing, deployment etc.  The trick with process engineering (like programming) is to focus on one element, get it working (and get it working well) and then consider pulling in... 

ITAM and the career path to CIO

The career path to CIO: “Think about value added decisions that can be made as a result of ITAM data – where else in the enterprise might the data we’re discovering allow the business to make smarter choices?” Back in March of last year I wrote of the Skills and Experience required for the ITAM profession. I talked about the key qualities of ITAM professionals such as analytics,... 

Quick Guide to Mobile Device Management (MDM) Part 1 of 2

Mobile devices are increasing in popularity within organisations. With so many mobile device types and options currently on the market, organisations are spoilt for choice when choosing what tablet their employees can use, or what mobile phones they are going to give out. Mobile devices can also relate to the ‘Bring Your Own Device’ (BYOD) concept. Any mobile device that connects to the organisations... 

Why IT Asset Management and IT Service Management Belong Together

Are we reaping the benefits of ITAM and ITSM growing together? In the long (or not so long, if you look at it historically) transition of IT from an inscrutable, arcane new force in corporate America to a routine extension of just about everyone’s experience now from age two and up, one trend has been consistent. And that trend is the need to break through siloed barriers and habits typically defined... 

Secret Diary of an IT Manager: Getting started with ITAM

When getting started with ITAM you’ve got to first stop the rot! I started my previous article trying to paint a rough picture of what our ITAM estate was like without giving too much away and blowing my secret identity. I was very grateful for the number of responses the article received on various forms of social media, and everything said has been taken on board and is greatly appreciated. Stopping... 

Process of the Month – Platform Identity Process

Switching off Servers and seeing who complains first/loudest is not recommended! We are not yet at that stage with inventory systems where they can tell us what classification or type of server a particular machine is.  Development, Test, Academic, Training or Evaluation installations of software should be isolated to devices dedicated to those roles.  Throw into the mix the concept of High Availability... 

Process of the Month – Named User Verification Process

Named User Licenses are typically not cheap This is another area of Software Asset Management that often gets over-looked; namely the updating and maintaining of data concerning named user licenses.  This could be viewed as another déjà vu moment; insofar as the core of the process involves comparing two sets of data from different systems and arriving at a series of business decisions.  It is... 

Reader Survey & BCS CMSG Annual Conference

Research from 2011 – ITAM vs. ITSM I have been asked to present at the BCS Configuration Management annual conference on the 10th June. For my presentation I would like to explore the ITAM profession, ITAM teams and ITAM’s relation to other parts of the business. Back in 2011 (prior to the launch of the ITSM Review) we investigated the relationship between ITAM and ITSM. I’m keen to see how... 

Secret Diary of an IT Manager: It’s tough without budget

This article serves as the diary of an IT Manager and the issues that he/she faces on a day-to-day basis without a dedicated ITAM structure in place within their organization. What you read is 100% based on real events, although company and personnel names have been changed, because otherwise it wouldn’t be a secret! As an IT Manager I’ve been given responsibility for everything related to IT,...