The table below summarises the different results achieved by an organisation faced with a vendor audit depending on their maturity. Success with vendor audits is not only about having sound ITAM processes and procedures in place but also the correct attitude towards the situation, swift action, and strong negotiation.
I welcome your feedback or comments on this model or your experiences with vendor audits, either in the comments section below or by emailing me directly at alerts (at) itassetmanagement.net.
|Characteristics||Vendor Behaviour||Likely Outcome|
|Denial||Customer does not recognise the issue until it is too late or worse still ignores the issue hoping it will resolve itself.||Heavy handed compliance tactics, back penalties, possible press exposure.||Crippling penalties. For example|
|Suprise Audit||No inventory of assets or purchase history compiled.||
Vendor likely to take advantage of lack of information for revenue generation.
Taken to the cleaners. Repeat in 18 months time.
|Expected Audit||Anticipating an audit for some time. Have limited or incomplete audit and purchase history.||Vendor uses shortfalls / missing information to negotiate upgrades or multi-year tie-in deals.||Vendor-led negotiation|
|Prepared||End user tells vendor what they have, what they need and what they want. For example||Vendors typically walk away and find more lucrative audit opportunities.||Customer-led negotiation.|
About Martin Thompson
Martin is also author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management.
On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.
Learn more about him here and connect with him on Twitter or LinkedIn.