The ITAM Review

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End User Review: Express Software Manager V9.0 [90%]

Express Software Manager V9.0

Estate Size: ~ 580 (27% Desktops, 60% Laptops, 13% Servers)
Reviewer: Systems Administrator, Environmental Engineering

General Feedback

Strengths:
Easy tie into Active Directory to pull computer objects. The quantity of information pulled off all devices. The ability to show actual usage data vs an application being open.
Weaknesses:
It is not always obvious which report will provide the information you are looking for.
What feature would you add if you had the choice?
N/A
Support or implementation:
Implementation from version 7.x to version 9.x was very smooth. The support staff was accessible and knowledgeable with questions that arose during implementation and with ongoing support questions.
If you had the opportunity to choose ITAM technology again would you choose the same product?
Yes for all the reasons listed under strengths & general feedback.

Rating

Implementation Success: 9/10
Day to day ease of use: 9/10
Performance: 8/10
Resources required: 9/10
Support: 10/10
Meeting requirements: 9/10
Overall Satisfaction: 9/10

Total Score: 63/70 [90%]

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About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.

Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).

When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.

Connect with Martin on LinkedIn.