The ITAM Review

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End User Review: Express Software Manager V9.0 [90%]

Express Software Manager V9.0

Estate Size: ~ 580 (27% Desktops, 60% Laptops, 13% Servers)
Reviewer: Systems Administrator, Environmental Engineering

General Feedback

Strengths:
Easy tie into Active Directory to pull computer objects. The quantity of information pulled off all devices. The ability to show actual usage data vs an application being open.
Weaknesses:
It is not always obvious which report will provide the information you are looking for.
What feature would you add if you had the choice?
N/A
Support or implementation:
Implementation from version 7.x to version 9.x was very smooth. The support staff was accessible and knowledgeable with questions that arose during implementation and with ongoing support questions.
If you had the opportunity to choose ITAM technology again would you choose the same product?
Yes for all the reasons listed under strengths & general feedback.

Rating

Implementation Success: 9/10
Day to day ease of use: 9/10
Performance: 8/10
Resources required: 9/10
Support: 10/10
Meeting requirements: 9/10
Overall Satisfaction: 9/10

Total Score: 63/70 [90%]

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About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource and community for worldwide ITAM professionals.

Martin is also author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management.

On a voluntary basis Martin a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

Learn more about him here and connect with him on Twitter or LinkedIn.