European channel partners for FrontRange Solutions appear to be receiving mixed messages from the infrastructure management vendor.
Ian McEwan, Vice President EMEA at FrontRange Solutions, commented: “Our channel partners make up a vital part of our business at FrontRange, and it is only right that we recognise their contribution to our success.”
Only a month later, it is reported that FrontRange have slashed partner support margins and doubled the cost of remaining a partner.
An unnamed source said;
“Most Partners are appalled by the manner in which this has been dealt with. The annual subscription has been doubled and the support revenue almost halved – and any enquiries are met with ‘take it or leave it’. Partners have been given around 12 days to do just that, and that includes those that have worked with Centennial for many years to build up a substantial client portfolio for them. We just don’t think FrontRange understand the Partner Channel nor what we have done for them.”
Bad news for FrontRange partners, good news for FrontRange’s competitors who must be rubbing their hands with glee.
About Martin Thompson
Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.
He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.
Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).
When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.
Connect with Martin on LinkedIn.