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How Vendors Select a Customer For an Audit

Some interesting research here from Ernst & Young.

Their recent SAM survey looked at both vendors and clients to assess attitudes towards vendor audits and SAM adoption.

The research highlights room for improvement on both sides of vendor audit activity; vendors feel compliance is not high enough on customer’s agenda and users expressed dissatisfaction over the quality of work and time taken.

“Faced with the challenge of doing more audits, vendors need to establish formal programmes which are conducted efficiently and in a transparent manner which does not damage the relationship. End users need to get a grip on their software estate so as to minimise the time and resources dedicated to audits and any subsequent penalties for non-compliance”

The paper also states that only 12% have responsibility for monitoring the usage of cloud bad products.

View the Press Release and Download the Paper Here.

How Vendors Select a Customer for an Audit. Original data from "Software compliance without tears – Monitoring customers’ software usage in a complex world" published February 2011 by Ernst and Young. Used with permission.

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About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource and community for worldwide ITAM professionals.

Martin is also author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management.

On a voluntary basis Martin a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

Learn more about him here and connect with him on Twitter or LinkedIn.

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