One of our Virtual User Group (VUG) members has kindly shared their process for authorization and procurement of software.
If you are starting to build your process from scratch or looking to refresh your existing processes I hope you find this document useful.
I have stripped away any references that might identify the company and published the document under a creative commons license. In layman’s terms this means you can share, remix or build upon this document for your own use. If you wish to publish it elsewhere please let others know where you found it!
This process is currently being used by the company for desktop software requests. Any request must be submitted via their helpdesk system and passed onto the procurement team to ascertain whether licensing is needed, and then identify the next steps required to satisfy the request whilst maintaining records and compliance.
What do you think of the process? What is being missed? Are there any areas that could be improved or made more efficient?
If you have a similar written process map that you would like to share for the benefit of others please give me a shout.
About Martin Thompson
Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.
He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.
Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).
When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.
Connect with Martin on LinkedIn.