The ITAM Review

News, reviews and resources for worldwide ITAM, SAM and Licensing professionals.

Ranking SAM tools by customer satisfaction – write a review and receive a £25 (~$40) Amazon Voucher

depth-breadthWrite a review of your SAM tool and receive a £25 (~$40) Amazon Voucher. Conditions apply.

https://itamreview.wufoo.com/forms/sam-tool-satisfaction-survey/

Introduction

We already review quite a few tools on the ITAM Review and ITSM Review. In 2015 we aim to add more depth and breadth to our product review coverage.

Firstly, as previously mentioned, our first lab tests kick off in February 2015 with a ‘software recognition bake-off’.

We already have three suppliers lined up for this first project and plan to publish the results in the spring.

In a nutshell: SAM Tools examined using real life customer data. Our software recognition bake-off will measure the software recognition strength of tools using real life SAM data.

Customer Satisfaction

We also want to capture customer satisfaction ratings for SAM tools. Our aim is to provide the prospective buyers of tools unfiltered feedback from real customers alongside lab tests and analyst opinions.

For example we would like to capture:

  • How responsive or useful is the support team?
  • Are you getting good value for money?
  • Do SAM tools live up to the marketing messaging?
  • Do they deliver?
  • How do you get on with them on a day-to-day basis?
  • Do they deliver the results?
  • Ultimately – how satisfied are you as a customer?

Write a review – receive a £25 ($40) Amazon Voucher

How does your SAM tool rank? Please write a review and help your peers in the industry make smarter purchasing decisions based on the real experiences of customers.

  • The review process is quick
  • If you prefer it can be completely anonymous and private – no details will be shared with your SAM tool or service provider. See our privacy policy here.
  • The first 40 complete, verified reviews will receive a £25/$40 Amazon Voucher

Write a review:

https://itamreview.wufoo.com/forms/sam-tool-satisfaction-survey/

 Terms

  • We will gladly accept reviews from all of the SAM industry, however Amazon vouchers will only be awarded to ‘End user’ reviews. As these are the most useful to those buying tools.
  • We reserve the right to decline reviews
  • Reviews must be completed by the end of December 2014
  • Amazon vouchers will be awarded in January 2015

Preliminary results and rankings will be announced at our TOOLS DAY in New York on the 28th January, we’ll publish on The ITAM Review shortly afterwards.

Thanks very much in advance for your help. We look forward to sharing honest, verified reviews with you in January.

Write a review:

https://itamreview.wufoo.com/forms/sam-tool-satisfaction-survey/

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About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource and community for worldwide ITAM professionals.

Martin is also author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management.

On a voluntary basis Martin a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

Learn more about him here and connect with him on Twitter or LinkedIn.

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