The ITAM Review

News, reviews and resources for worldwide ITAM, SAM and Licensing professionals.

Snow Software tops table for customer satisfaction in preliminary results

In December we asked ITAM Review readers to rate their SAM tools for customer satisfaction.

In order to qualify for a rating on the table below each vendor had to receive a minimum of five verified end user customer reviews.

Thank you to everyone that contributed. Qualifying entries will receive an Amazon voucher as promised before the end of January.

There were a number of vendors who received less than five reviews, it would be great to add these to the table when we have sufficient entries.

Vendors with less than five reviews:

Symantec Altiris, 1E AppClarity, BMC Remedy, CA Technologies SAM, Certero, Marimba, Miss Marple, Novell Zenworks, IBM Tivoli, FrontRange, LANDesk, Dell Asset Manager, Express Metrix, Aspera, OpenLM, License Dashboard

ITAM Tools Day – New York 28th January

The table below provides some preliminary results, the full details and feedback for all tools will be presented at our ITAM Tools Day in New York on the 28th January.

Do you agree with these scores? Why not submit a review and help your industry peers make better purchasing decisions in the future?

Write a review: https://itamreview.wufoo.com/forms/sam-tool-satisfaction-survey/

Preliminary Results – Ranking SAM Tools by Customer Satisfaction

CustomerSatPreview

Ranking by Customer Service / Responsiveness

  1. Softwaremanagement.org
  2. Snow Software
  3. Flexera Software
  4. ServiceNow
  5. HP

Ranking by Value for Money

  1. ServiceNow
  2. Snow Software
  3. Softwaremanagement.org
  4. Flexera Software
  5. HP

Ranking by Ease of Use

  1. Snow Software
  2. Flexera Software
  3. Softwaremanagement.org
  4. ServiceNow
  5. HP

Ranking by overall satisfaction

  1. ServiceNow
  2. Snow Software
  3. Softwaremanagement.org
  4. Flexera Software
  5. HP

Net Promoter Score

  1. Snow Software
  2. ServiceNow
  3. Flexera Software
  4. Softwaremanagement.org
  5. HP

Do you agree with these scores? Why not submit your own review: https://itamreview.wufoo.com/forms/sam-tool-satisfaction-survey/

See all the results and further details at our ITAM Tools Day, 28th January, Baruch College, New York: https://www.itassetmanagement.net/2014/12/02/event-listing-itam-tools-day-28th-january-2015-york/ 

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About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource and community for worldwide ITAM professionals.

Martin is also author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management.

On a voluntary basis Martin is the Chief Agitator at the Campaign for Clear Licensing, a contributor to ISO WG21 which develops the SAM International Standard ISO/IEC 19770 and board member of Free ICT Europe which supports the ICT secondary market.

Learn more about him here and connect with him on Twitter or LinkedIn.

4 Comments

  1. Danny Begg says:

    Although I would like to see all of the SAM tools reviewed like this in order to get a true comparison with peoples thoughts and impressions, I wonder why they were not able to get 5 or more reviews?

  2. It is a nice study, but the Aggregate Score is wrong. Please, check the Addition.

  3. I was wrong!! The Addition is absolutely right! (I took into account the number of Reviews…)

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