We are pleased to publish our 2015 review of worldwide SAM Managed Service Providers.
Download the full report below (no registration required):
Continued Interest in SAM MSPs
There is considerable interest in ITAM managed services, although the market is very much in it’s infancy. The key difference when buying SAM Managed services rather than SAM tools and consulting is that organizations are buying an SLA or a business outcome rather than technology.
This group test looks at the capabilities of five leading SAM Managed Service Providers: Aspera, ITAMS, SHI, Softline and SoftwareOne.
Service providers were rated based on the expertise, methodology and strength of customer references.
General market observations during the study included the SAM and licensing industry skills shortage, the scope of services and the duration of service relationships.
A growth area for Channel Partners
- This is a huge growth area and opportunity for the channel
- 3 core business drivers for clients (Software compliance, efficient spend, agility through better asset data)
- Clients are jumping in because expertise is scarce
- Clients are not using this tactically but are sticking with MSPs in the longer term, making this a long term profitable proposition.
- With the data generated from this exercise – partners can also help clients with strategic projects (Transformation, Cloud, Virtualisation and so on)
Softline tops the table again
Softline Solutions were awarded 2015 SAM Managed Service Provider Best in Class for the second time for highest overall score and providing a good mixture of relevant expertise, savvy methodology and strong customer references.
Report Contents Summary
- Featured Providers
- Assessment Criteria
- Market Observations
- Buyers Guide to selecting an MSP – General Advice
- The Results – 2015 SAM Managed Service Provider Best in Class
- Individual Provider Summaries
Download the full report here:
The 2013 report, published January 2014, is available here.
About Martin Thompson
Martin is also author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management.
On a voluntary basis Martin is the Chief Agitator at the Campaign for Clear Licensing, a contributor to ISO WG21 which develops the SAM International Standard ISO/IEC 19770 and board member of Free ICT Europe which supports the ICT secondary market.
Learn more about him here and connect with him on Twitter or LinkedIn.