The ITAM Review

News, reviews and resources for worldwide ITAM, SAM and Licensing professionals.

How to harness ITAM and ITSM integration

In preparation for the second module of our 12 Box Training Program next week (How to harness ITAM and ITSM integration) – I spoke with Gillian Leicester, Director at Synyega and winner of both the ITAM Professional of the Year 2015 and the ITAM Project of the Year 2015.

In this video Gillian talks about her experience working with other IT professionals beyond the SAM department and the opportunities for ITAM, ITSM and Enterprise Architecture to work together.

How to harness ITAM and ITSM Integration

Key points from Gillian

  • SAM can’t work in isolation but must consider the other IT stakeholders across the business
  • SAM can help de-risk and enhance Projects or Changes
  • SAM should get involved with the Enterprise Architecture community and help them, with commercial information, to turn IT vision into reality in a cost effective manner
  • A key step in ITAM and ITSM integration is a service request catalogue – allowing efficient delivery of requests whilst maintaining ITAM accuracy and helping execute on a reuse before buy policy.

Join us on the second module: “How to harness ITAM and ITSM integration” here:


About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource and community for worldwide ITAM professionals.

Martin is also author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management.

On a voluntary basis Martin a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

Learn more about him here and connect with him on Twitter or LinkedIn.

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