Mark Bradford, UK head of Software Asset Management (SAM) and Compliance at Microsoft, suggests that Shelfware should be conceded and customers should not be punished for honest mistakes.
“Bradford said his group, responsible for working with channel firms to perform reviews of customers, didn’t want to punish “honest mistakes unearthed as part of an audit or a SAM review”.
He added “Project and Visio concessions had been made where there was virtual access and yet no usage…the intent is to assist where there is evidence of honest mistakes and this will of course be looked at on a case by case basis”.
— SAMGarde (@SAMGarde) July 8, 2016
About Martin Thompson
Martin is also author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management.
On a voluntary basis Martin a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.
Learn more about him here and connect with him on Twitter or LinkedIn.