The ITAM Review

News, reviews and resources for worldwide ITAM, SAM and Licensing professionals.

Driving successful SAM Managed Service Provider relationships

I met with Gerben Vermeulen and Arjen Hamerling of Prof-IT group back in December in Amsterdam.

In this video we have a quick chat about driving a successful relationship with SAM Managed Service providers.

As independent SAM consultants, Gerben and Arjen are often sat between the customer and the SAM Managed Service provider trying to drive SAM implementation success – so it was interesting to learn of their perspective.

Topics covered:

  • Working with SAM Managed Service providers and generating team spirit
  • MSPs, Tools, Silver Bullets and expectations
  • A proactive approach to audit defence
  • The potential conflict between customer and MSP goals and how to keep MSPs motivated and onside

You can meet Gerben and Arjen at our SAM Technology Success day in Utrecht at the end of this month.

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About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource and community for worldwide ITAM professionals.

Martin is also author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management.

On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

Learn more about him here and connect with him on Twitter or LinkedIn.

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