The ITAM Review

News, reviews and resources for worldwide ITAM, SAM and Licensing professionals.

Driving successful SAM Managed Service Provider relationships

I met with Gerben Vermeulen and Arjen Hamerling of Prof-IT group back in December in Amsterdam.

In this video we have a quick chat about driving a successful relationship with SAM Managed Service providers.

As independent SAM consultants, Gerben and Arjen are often sat between the customer and the SAM Managed Service provider trying to drive SAM implementation success – so it was interesting to learn of their perspective.

Topics covered:

  • Working with SAM Managed Service providers and generating team spirit
  • MSPs, Tools, Silver Bullets and expectations
  • A proactive approach to audit defence
  • The potential conflict between customer and MSP goals and how to keep MSPs motivated and onside

You can meet Gerben and Arjen at our SAM Technology Success day in Utrecht at the end of this month.

About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.

Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).

When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.

Connect with Martin on LinkedIn.

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