The Campaign for Clear Licensing (CCL) is investigating the software support and maintenance market.
Please help the Campaign by sharing your experiences – all information shared will be in strictest confidence and will be published as a free to access report to those who participate.
The survey explores:
- Factors that are important when renewing maintenance
- Key decision makers
- Support call volumes
- Best and worst suppliers
Thanks in advance for your help, ~ Martin
About Martin Thompson
Martin is also author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management.
On a voluntary basis Martin a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.
Learn more about him here and connect with him on Twitter or LinkedIn.