The Campaign for Clear Licensing (CCL) is investigating the software support and maintenance market.
Please help the Campaign by sharing your experiences – all information shared will be in strictest confidence and will be published as a free to access report to those who participate.
The survey explores:
- Factors that are important when renewing maintenance
- Key decision makers
- Support call volumes
- Best and worst suppliers
Thanks in advance for your help, ~ Martin
About Martin Thompson
Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.
He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.
Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).
When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.
Connect with Martin on LinkedIn.