ITAM News & Analysis

$250BN annual software maintenance market needs more scrutiny, a strategic opportunity for ITAM

The Campaign for Clear Licensing is pleased to present a new report on the software support and maintenance market. Thank you to everyone in the ITAM Review community who took the time to participate.

Download the report here:

https://clearlicensing.org/2018/09/11/250bn/

This research project has been kindly sponsored by Origina.

Origina are the “World’s leading, independent, third party IBM software support specialist“. Learn more about Origina here: https://www.origina.com/

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Executive Summary

$250BN annual software maintenance market needs more scrutiny, a strategic opportunity for ITAM

Many organisations spend a huge proportion of their annual IT budget on paying for existing software support and maintenance contracts. The market is estimated to be worth $250BN.

The typical survey respondent had no idea of support volumes, support quality or the strategic value of software maintenance renewals.

This research is a call-to-action for organisations to get a handle on this major area of spend and apply ITAM best practices to optimise spend and lower risk.

The key findings in this paper include:

• Software maintenance renewals need more scrutiny
• Security options need more clarity
• There is a strategic opportunity for ITAM to own the renewals process

Industry trends identified include:

• Organisations renewing contracts as the path of least resistance
• Scarcity of information regarding true consumer rights and entitlement
• Hardware merging into software
• Products merging into maintenance

Key Actions:

• Lawmakers need to seriously consider the long-term consequences of these trends in an Internet of things era – in the interests of consumer rights, security and environmental impact.
• IT Asset Managers can create a huge amount of value by setting up a rigorous process for support renewals.
• The IT community would benefit from an open access library to crowdsource intelligence on support and maintenance contracts

Download the report here:

https://clearlicensing.org/2018/09/11/250bn/

Please read, share and provide your feedback.

Cheers, Martin

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