The ITAM Review

News, reviews and resources for worldwide ITAM, SAM and Licensing professionals.

Aspera SmartTrack Review

Aspera SmartTrack
Overall
82%
82%
  • ITAM Review Analyst Score - 78%
    78%
  • Customer Reviews - Customer Service - 77%
    77%
  • Customer Reviews - Value for Money - 87%
    87%
  • Customer Reviews - Customer Support - 80%
    80%
  • Customer Reviews - Overall Satisfaction - 83%
    83%
  • Customer Reviews - Recommend to a friend - 87%
    87%

Summary

Aspera SmartTrack is the strategic solution for managing your software licenses and cloud services. For almost two decades, SmartTrack has found up to 30% savings for large enterprises and automatically protected against risky compliance gaps.

The platform covers all the important vendors like IBM, Microsoft, Oracle and SAP, and accurately calculates complex metrics for servers, cloud, clients, and mobile. It has a fully integrated product database, a dedicated discovery tool, connectors to cloud platforms, and powerful features that visualize your data center

Pros

Vast SAM Experience

Strong Technology Platform

Customisable, outcomes-focused service

Inventory tool agnostic

Cons

Complex to install, configure, and maintain

Requires experienced in-house team to drive best value

Look and feel not market-leading

Anonymous, Red Hat
UK, 11th Jan 2019
Customer Service 60%
Value for Money 80%
Customer Support 70%
Net promoter score 90%
Overall Satisfaction 70%

Strengths

Strength of reporting, capabilities of managing large volumes of data, strong user interface, good product content

Weaknesses

Not always very agile, need strong technical skills to manage the product from an administrative perspective, however, this is due to the product being a true SAM tool

Anonymous, Insurance
USA, 26 Feb 2019
Customer Service 100%
Value for Money 100%
Customer Support 100%
Net promoter score 90%
Overall Satisfaction 90%

Strengths

Customer service and responsiveness first.  The product is relatively open, you can’t change the database structure or add fields, but you can customize existing fields to suit your needs, and you can get to all YOUR data, unlike other vendors in this space, who treat your data as though they own it.They’re a SAM-only vendor, so they’re focused in that space.

Weaknesses

It’s a little hard to learn if you have a small staff and not in it every day.  If you use SmartTrack daily, and it’s core functions, you’re going to be expert at it, but, if you have a tiny SAM staff, sometimes every thing you do seems like a re-learning experience.  My advice – have a large enough team that at least one person is using the tool every single day to become expert on it. Sometimes I don’t understand the decisions made by the catalog team, but as we’re becoming more familiar with the tool, we’re making our own decisions.

Feature requests:

We come by ST via CA.  I’d like to have access to Aspera’s help and knowledge base as a consequence of that, and not have to go through CA.

George Arezina, F.Hoffman La Roche AG
Switzerland, 7th April 2016
Customer Service 70%
Value for Money 80%
Customer Support 70%
Net promoter score 80%
Overall Satisfaction 80%

Strengths

SmartTrack demonstrated unique SAM capabilities and advanced features that met the needs of Roche’s complex organizational structure, which has multiple platforms that span across multiple divisions worldwide. It offered many of the features we required out-of-the-box, like covering the license types and metrics which Roche plans to manage in its SAM program, and customization was straight-forward.

Weaknesses

Smart Track is not meant for small companies with simple infrastructure, instead if you’re a complex organization with multiple platforms that span across multiple divisions worldwide, Smart Track should be a good fit in terms of functionality and ease to manage your software license estate bearing, in mind, it requires extensive customization in its initial implementation stage.

Feature requests:

in my previous review, I wrote ” SAP Optimization – license types & usage to bring visibility, manageability and accountability to the SAP install base” in the meantime USU Software AG has acquired SecurIntegration GmbH, an SAP license optimization specialist based in Cologne, Germany. The technology and expertise of SecurIntegration complement the solutions from USU Group affiliate Aspera, a leading provider in Software Asset Management. With the merger, which is retroactive to 1 January 2015, the companies will deliver powerful SAM solutions from one source to their national and international customers. In addition, Aspera enhances their consulting portfolio for SAP and gains an important component for optimizing overall software budgets. Aspera and SecurIntegration are already effective partners as they have closely cooperated on a technical basis for years.

Company Details

Headquarters:

Aspera GmbH
Charlottenburger Allee 60
52068 Aachen
Germany

https://www.aspera.com

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Anonymous, Red Hat UK, 11th Jan 2019 Customer Service 60% Value for Money 80% Customer Support 70% Net promoter score 90% Overall Satisfaction 70% Strengths

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About AJ Witt

A former IT Asset Manager, AJ is Industry Analyst for The ITAM Review. He's interested in hearing from end users of ITAM tools and also vendors. He enjoys writing about the SaaS Management market, practical aspects of ITAM operations, and the strategy of major software publishers. You can connect via email (aj.witt@itassetmanagement.net) or LinkedIn. AJ enjoys cycling, music, and spending time with his family.

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