USU Software Asset Management

Best practice

USU Software Asset Management

USU Software Asset Management

 

USU Software Asset Management (formerly Aspera SmartTrack) is the strategic solution for managing your software licenses and cloud services. For almost two decades, USU Software Asset Management has found up to 30% savings for large enterprises and automatically protected against risky compliance gaps.

The platform covers all the important vendors like IBM, Microsoft, Oracle and SAP, and accurately calculates complex metrics for servers, cloud, clients, and mobile. It has a fully integrated product database, a dedicated discovery tool, connectors to cloud platforms, and powerful features that visualize your data center

Use the sliders to rate the product or service for Ease of Use, ROI, Technical Support, Customer Service, and Overall Satisfaction. Then, let us know your experience of using it and what you see are the pros and cons. Your review will help your peers make informed decisions about ITAM tools and services. Thank you.

 

All reviews are checked for authenticity prior to publication so your review will not appear immediately.

Anonymous, Red Hat
UK, 11th Jan 2019
Customer Service
60%
Value for Money
80%
Customer Support
70%
Net promoter score
90%
Overall Satisfaction
70%

Strengths

Strength of reporting, capabilities of managing large volumes of data, strong user interface, good product content

Weaknesses

Not always very agile, need strong technical skills to manage the product from an administrative perspective, however, this is due to the product being a true SAM tool

Anonymous, Insurance
USA, 26 Feb 2019
Customer Service
100%
Value for Money
100%
Customer Support
100%
Net promoter score
90%
Overall Satisfaction
90%

Strengths

Customer service and responsiveness first.  The product is relatively open, you can’t change the database structure or add fields, but you can customize existing fields to suit your needs, and you can get to all YOUR data, unlike other vendors in this space, who treat your data as though they own it.They’re a SAM-only vendor, so they’re focused in that space.

Weaknesses

It’s a little hard to learn if you have a small staff and not in it every day.  If you use SmartTrack daily, and it’s core functions, you’re going to be expert at it, but, if you have a tiny SAM staff, sometimes every thing you do seems like a re-learning experience.  My advice – have a large enough team that at least one person is using the tool every single day to become expert on it. Sometimes I don’t understand the decisions made by the catalog team, but as we’re becoming more familiar with the tool, we’re making our own decisions.

Feature requests:

We come by ST via CA.  I’d like to have access to Aspera’s help and knowledge base as a consequence of that, and not have to go through CA.

George Arezina, F.Hoffman La Roche AG
Switzerland, 7th April 2016
Customer Service
70%
Value for Money
80%
Customer Support
70%
Net promoter score
80%
Overall Satisfaction
80%

Strengths

SmartTrack demonstrated unique SAM capabilities and advanced features that met the needs of Roche’s complex organizational structure, which has multiple platforms that span across multiple divisions worldwide. It offered many of the features we required out-of-the-box, like covering the license types and metrics which Roche plans to manage in its SAM program, and customization was straight-forward.

Weaknesses

Smart Track is not meant for small companies with simple infrastructure, instead if you’re a complex organization with multiple platforms that span across multiple divisions worldwide, Smart Track should be a good fit in terms of functionality and ease to manage your software license estate bearing, in mind, it requires extensive customization in its initial implementation stage.

Feature requests:

in my previous review, I wrote ” SAP Optimization – license types & usage to bring visibility, manageability and accountability to the SAP install base” in the meantime USU Software AG has acquired SecurIntegration GmbH, an SAP license optimization specialist based in Cologne, Germany. The technology and expertise of SecurIntegration complement the solutions from USU Group affiliate Aspera, a leading provider in Software Asset Management. With the merger, which is retroactive to 1 January 2015, the companies will deliver powerful SAM solutions from one source to their national and international customers. In addition, Aspera enhances their consulting portfolio for SAP and gains an important component for optimizing overall software budgets. Aspera and SecurIntegration are already effective partners as they have closely cooperated on a technical basis for years.

Can’t find what you’re looking for?