The ITAM Review

News, reviews and resources for worldwide ITAM, SAM and Licensing professionals.

Sassafras K2 Review

Sassafras
Overall
93%
93%
  • Customer Reviews - Customer Service - 98%
    98%
  • Customer Reviews - Value for Money - 89%
    89%
  • Customer Reviews - Customer Support - 95%
    95%
  • Customer Reviews - Overall Satisfaction - 89%
    89%
  • Customer Reviews - Recommend to a Friend - 92%
    92%

Summary

Sassafras K2 is an award winning hardware and Software Asset Management (SAM) suite that integrates hardware & software audit inventories with purchase histories, usage tracking, and active software license management to give you comprehensive oversight and control.

K2 gives you the data and automated management that is necessary to both document and maintain compliance while making best use of software assets and managing your IT budget.

Jaime K, Education
USA, 8th December 2016
Customer Service 100%
Value for Money 90%
Customer Support 100%
Net promoter score 100%
Overall Satisfaction 100%

Strengths

Works on Mac and Windows.  The company is extremely responsive and has helped with several issues over the years.

Weaknesses

With the increased use of web based apps over the last few years, this tool can sometimes have holes in its data.  For license enforcement, this isn’t an issue.  For developing insights on what your users are doing and/or need, this might be an issue depending on what you need.

Feature requests:

 

Support for logging apps installed and used on ChromeOS, iOS, and Android.  Support for logging websites / web apps visited.

Ben Jarvis, Education
Australia, 24th November 2016
Customer Service 100%
Value for Money 40%
Customer Support 70%
Net promoter score 50%
Overall Satisfaction 50%

Strengths

Most valuable is its usage-based reporting. Also helpful are its Boolean-based filters and the logical layout of KeyConfigure.

Weaknesses

The KeyReporter dashboard has limited configurability and there sometimes appears to be conflicting results in the reports that are returned. The user manual is very complex – a simplified version would be helpful.

Feature requests:

 

I think a third party integration and implementation service would be a wise business move. I would suggest making the widget-based reports the default view for users.

Peter Robinson, Education
USA, 2nd August 2016
Customer Service 100%
Value for Money 100%
Customer Support 100%
Net promoter score 100%
Overall Satisfaction 90%

Strengths

Sassafras has the best customer service that I’ve experienced with any software vendor. The cost of their produce is also a strong positive.

Weaknesses

KeyReporter their web based reporting tool can be slow at times.

Feature requests:

 

None provided

Sonia Davies, Education
UK, 2nd October 2015
Customer Service 100%
Value for Money 100%
Customer Support 100%
Net promoter score 100%
Overall Satisfaction 100%

Strengths

Very powerful and comprehensive asset management capabilities  Real time change implementation.  Clear user interface  Intuitive connection between management screens for computer, purchase, product, policy.  Outstanding support from Sassafras ! From sales to support they are always ‘on the ball’.   Pro active customer support.

Weaknesses

We would find a ‘warranty expiry’ field in the computer section to be beneficial to us.  To be able to ‘drag and drop’ documents from emails into the Purchase section on Windows.  Mobile device management.

Feature requests:

 

None provided

Anonymous, Education
USA, 2nd October 2015
Customer Service 100%
Value for Money 80%
Customer Support 90%
Net promoter score 90%
Overall Satisfaction 90%

Strengths

None provided

Weaknesses

None provided

Feature requests:

 

None provided

Anonymous, Education
USA, 2nd October 2015
Customer Service 100%
Value for Money 100%
Customer Support 100%
Net promoter score 100%
Overall Satisfaction 100%

Strengths

K2 is the only application I’ve found which provides both asset management and license metering.  This allows us to purchase concurrent use licenses for use on our network.  It’s other strengths include the ability to customize usage policies, robust reporting for both asset management and usage monitoring, the ability to integrate with our Active Directory environment to allow customization of licensing and usage, and the ability to maintain license compliance by relating assets to purchases.

Weaknesses

There’s a bit of a learning curve, but Sassafras support is outstanding and extremely responsive.  The help documentation could be better organized and the search function is not very robust, but everything is in there that you need, it just sometimes takes a while to find it.

Feature requests:

 

Perhaps integration with our hardware asset management system.

Mark Noonan, Education
Australia, 2nd October 2015
Customer Service 100%
Value for Money 90%
Customer Support 100%
Net promoter score 90%
Overall Satisfaction 90%

Strengths

Comprehensive software asset management system with the inclusion of a very suitable dashboard environment.  The system is very strong at hardware detection, software discovery, monitoring and management.

Weaknesses

The lack of a local office with technical support. The product is very complex and unique and is very hard to learn from scratch.

Feature requests:

 

Training on best practice, courses and/or documentation.

Roland R, Education
Australia, 2nd October 2015
Customer Service 90%
Value for Money 80%
Customer Support 90%
Net promoter score 80%
Overall Satisfaction 80%

Strengths

None Provided

Weaknesses

None Provided

Feature requests:

 

None Provided

Anne Cameron, Education
Australia, 2nd October 2015
Customer Service 90%
Value for Money 90%
Customer Support 90%
Net promoter score 90%
Overall Satisfaction 100%

Strengths

Easy to implement and use, great reporting, can provide really useful information in easy to understand format in terms of both hardware and software usage.

Weaknesses

Not really a weakness as any system needs resourcing, but running the system effectively requires ongoing capacity to manage the constant feed of data. Without constant attention, data can grow and get out of control very quickly.

Feature requests:

 

As the use of mobility devices such as tablets and smartphones continues to expand, will need to consider how these devices can be included in K2 system.

John, Education
USA, 2nd October 2015
Customer Service 100%
Value for Money 100%
Customer Support 100%
Net promoter score 90%
Overall Satisfaction 80%

Strengths

We’ve been using an old version (6.), which has generally met our needs.  We are  currently upgrading to version 7.2. and looking forward to many of the new features, especially the “Dashboard” as well as the asseet management type functions.

Weaknesses

Only thing I could think of would be more training type courses.

Feature requests:

 

None provided

Company Details

Headquarters:

Sassafras Software, Inc.
PO Box 150
Hanover, NH 03755   USA

www.sassafras.com

About AJ Witt

A former IT Asset Manager, AJ is Industry Analyst for The ITAM Review. He's interested in hearing from end users of ITAM tools and also vendors. He enjoys writing about the SaaS Management market, practical aspects of ITAM operations, and the strategy of major software publishers. You can connect via email (aj.witt@itassetmanagement.net) or LinkedIn. AJ is based in the New Forest where he enjoys cycling, walking, spending time with his family, and keeping chickens

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