The ITAM Review

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Snow License Manager review

Snow Software
Snow License Manager
Snow Software

Name: Snow License Manager

Author: AJ Witt

Overall
85%
85%
  • Customer Reviews - Customer Service - 84%
    84%
  • Customer Reviews - Value for Money - 84%
    84%
  • Customer Reviews - Customer Support - 82%
    82%
  • Customer Reviews - Recommend a Friend - 92%
    92%
  • Customer Reviews - Overall Satisfaction - 85%
    85%

Summary

Snow License Manager sits at the heart of the Snow ITAM ecosystem, providing a unified view of software, cloud and hardware assets alongside license entitlements and application usage metrics.

Snow License Manager provides support for all key licensing types & metrics, including complex datacentre metrics. It is extensible according to use case – for example providing management capability for IBM, Oracle, and SAP licenses.

SLM also acts as a hub for other Snow products such as Snow for SaaS, Snow for Engineering Applications, and integrations with ITSM tool providers such as BMC & ServiceNow

Steve Roach, Independent
UK, 26 Nov 2016
Customer Service 100%
Value for Money 80%
Customer Support 90%
Net promoter score 80%
Overall Satisfaction 80%

Strengths

SLM has grown in its maturity over the years I have been involved with it. Initially its strengths were in the desktop space but from version 7 onwards its usefulness in the datacentre isn’t to be underestimated. It is easy to use as the interface is largely instinctual. When implemented correctly it has the potential to save huge costs on re-harvesting software and audit related work

Weaknesses

Its major weakness is shared with almost every other vendor. This needs to be properly implemented to get the most value, which means license information needs to be added as discovery alone isn’t sufficient. This takes a lot of time and effort to both complete and maintain.SLM can only take one feed in from discovery tools per device Its own agent or SCCM or ANO. If SLM had the ability to take multiple feeds and normalise the data this would produce a much better picture of your estate. Right now comparison of multiple feeds to look for gaps would be done via a more manual process.My own personal issue was the constant renewal of SLM agent versions, if you are in a managed, varied, estate the work to update the agent can be onerous. However the fact that SLM is growing in its maturity and usefulness is the reason behind these numerous agent changes, which makes it probably a necessary evil at this time, hopefully over the coming years the amount of change will slow down.

Feature requests:

Any best in breed discovery tool in this space should have an inbuilt ability to search for missing devices using an agentless functionality. This is the missing piece in the SNOW toolset.There has been massive changes in the latest versions but it would still improve the product if you could allocate licenses from a central pot to cover virtualisation options such as standard and datacentre licenses rather than having to create different license types to achieve this.


Vendor Response:

Hi Steve, thanks for the input! A lot of new features supporting datacenter and virtualisation licensing were added in SLM 8. Not only did we focus on the compliance aspect, but we’ve improved the ability to import and assign licenses to reduce the time spent gathering license information. Regarding agentless technology and discovery, we have introduced new reporting to highlight the gap between discovered and inventoried devices, and will be introducing new features around agentless discovery.

JR, Oil& Gas
UK, 23 Feb 2017
Customer Service 70%
Value for Money 80%
Customer Support 80%
Net promoter score 80%
Overall Satisfaction 80%

Strengths

Easy self management, easily customisable , easy user interface. Great software recognition, keeps up with market changes , easy application/bundle management for bespoke industry specific apps.

Weaknesses

SNMP scanning functionality.

Feature requests:

Ability to customise renewal automation notifications with attachments. 

M Potts, Media
UK, 6 Nov 2017
Customer Service 90%
Value for Money 90%
Customer Support 90%
Net promoter score 100%
Overall Satisfaction 100%

Strengths

Software discovery and recognition, easy to use, quick to implement and see real actionable data, integration manager allows us to take feeds from multiple systems and consolidate the data in Snow.

Weaknesses

The inability to create custom reports from within the user interface, dashboards cannot be customised.

Feature requests:

A graphical reporting engine.


Vendor Response:

Thanks for the input. We have realized the need for enhanced graphical reporting capabilities and have a team dedicated to enhancing our analytics platform. Stay tuned!,Thanks for the input. We have realized the need for enhanced graphical reporting capabilities and have a team dedicated to enhancing our analytics platform. Stay tuned!.

GJK, Financial
Netherlands, 14 Jan 2019
Customer Service 80%
Value for Money 90%
Customer Support 60%
Net promoter score 90%
Overall Satisfaction 90%

Strengths

Inventory agents available for multiple operating systems.- cloud usage reporting available on Windows systems.- special connectors available, e.g. ITSM- or Cloud-related.

Weaknesses

Even that the application recognition set is quite impressive we sometimes are surprised by which products, even if they are from e.g. Microsoft or IBM, are not recognised. As a customer you are then requested to provide the information on how to recognize those…

Feature requests:

Reports which are more security or lifecycle management related. Some reports are already available but the data gathered and stored in the Snow database could provide more useful reports to facilitate teams like an IT security team.

M.Motiekaitis, Retail
Lithuania, 14 Jan 2019
Customer Service 90%
Value for Money 80%
Customer Support 90%
Net promoter score 80%
Overall Satisfaction 70%

Strengths

Value for money, good support. Easy to use. 

Weaknesses

Complex deploymentHave limitations for license management, like (fails to manage Microsoft Core Infr. Server Suite licenses).

Feature requests:

Improve navigation in reporting. Fix problems with license management.

Sofien Askri, Non-Profit
Switzerland, 17 Oct 2019
Customer Service 80%
Value for Money 90%
Customer Support 70%
Net promoter score 100%
Overall Satisfaction 90%

Strengths

Ease of use, Agile roadmap, UX and technology evolution.

Weaknesses

Contract Management should be improved, Budget Management should be improved.

Feature requests:

ITAM, ITSM and HW And Service Management would be great improvements.

Patrik Åström, Federal Government
Sverige, 17 Oct 2019
Customer Service 70%
Value for Money 70%
Customer Support 70%
Net promoter score 80%
Overall Satisfaction 80%

Strengths

Fast, stable, user friendly interface.

Weaknesses

Support service.

B Kurzynski, IT
USA, 17 Oct 2019
Customer Service 80%
Value for Money 90%
Customer Support 80%
Net promoter score 90%
Overall Satisfaction 90%

Strengths

Ease of use and navigation within the platform.

Weaknesses

Some areas of license management that are set as defaults, such as metering period, cannot be changed unless you go to each individual SW product. This can lead to false compliance reporting.

Feature requests:

More SaaS connectors for Oracle Products, the ability to create custom reports from scratch.

Anonymous, Northumbria University
UK, 17 Oct 2019
Customer Service 90%
Value for Money 80%
Customer Support 70%
Net promoter score 100%
Overall Satisfaction 90%

Strengths

Friendly, responsive people. Simple to use product.

Weaknesses

The licence/tool is modular; you need a module for SAP, for engineering applications, for licence harvesting, etc.

Anonymous, Utilities
Australia, 17 Oct 2019
Customer Service 90%
Value for Money 70%
Customer Support 100%
Net promoter score 90%
Overall Satisfaction 90%

Strengths

The product is great with ease of visibility of deployments and being able to drill down to specifics.  The managed services by a 3rd party have been essential to deliver the value.

Weaknesses

Licensing is complex and without the expertise of specialists across the diverse range of software licensing it would take some time to learn the system.

About AJ Witt

A former IT Asset Manager, AJ is Industry Analyst for The ITAM Review. He's interested in hearing from end users of ITAM tools and also vendors. He enjoys writing about the SaaS Management market, practical aspects of ITAM operations, and the strategy of major software publishers. You can connect via email (aj.witt@itassetmanagement.net) or LinkedIn. AJ is based in the New Forest where he enjoys cycling, walking, spending time with his family, and keeping chickens

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