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Micro Focus tops poll of least helpful software publishers

Micro Focus

Micro Focus International plc (LON: MCRO) tops poll of least helpful software publishers.

Quelle surprise, audits are up during COVID.

A recent survey of ITAM Review readers has, perhaps unsurprisingly, revealed that software publisher audits are up during the global pandemic.

Micro Focus tops poll of least helpful software publishers, Microsoft was the most helpful.

These preliminary results are from the ITAM Review’s community survey – please share your views, the survey is still open here.

Around 20% claim a significant increase in audit requests whilst 27% have noticed a slight increase. Around 40% claim there is no marked difference in audit levels.

Micro Focus tops poll of least helpful software publishers

In terms of software audit volumes, only 7% of respondents had received no audit requests at all. 20% had received one, and 43% had received between 2-3 audit requests.

How helpful are software publishers?

Our survey asked ITAM Review readers who was the least helpful vendor in terms of audits (demonstrating aggressive behaviour, focussed on short term revenue). Micro Focus tops poll of least helpful software publishers. The results were as follows:

LEAST helpful

  1. Microfocus
  2. Oracle
  3. IBM
  4. Quest

Similarly, we asked who is the most helpful (constructive, takes the long-term view, offers help and guidance), the results were as follows:

MOST Helpful

  1. Microsoft
  2. IBM
  3. SAP
  4. Adobe

Interestingly, IBM scored highly at both ends of the helpful spectrum. Discussions with industry practitioners suggests this might be due to the partner requesting/delivering the audit for IBM. It would be interesting to know how satisfaction levels correlate with IBM’s new IASP program. I’ve heard  mixed views from the industry so far on IASP, please drop me a line or post a comment below to share your experiences.

Audit Survey – The full results

These preliminary results are from the ITAM Review’s community survey.

The full results will be shared during my online session at Wisdom North America 2020 on 29th September – 1st October (free registration required) and then published on the ITAM Review afterwards.

Please share your views, the survey is still open here.

Thanks, Martin

About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.

Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).

When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.

Connect with Martin on LinkedIn.

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