Deloitte has published the results of a global ITAM survey. It’s a fascinating insight into modern ITAM and is probably the largest study of it’s type I’ve seen whilst writing for the ITAM Review (2,500 across 18 countries), with most senior respondents (Nearly 1/3 Board member, C-Suite or Senior Management).
Deloitte ITAM Survey – Points of interest:
- “A vast majority (84%) of respondents believe that they lack a truly effective ITAM initiative in place in their organizations” – Demonstrating the enormity of the challenge ahead in growing the ITAM industry.
- “Another indicator of lack of organizational progress in ITAM is that six out of ten (61%) respondents are yet to make IT asset management a self-funding program.” – What I consider the long term aspiration of any practice.
- “Many of the responding organizations had earlier believed that adoption of cloud-based infrastructure and application platforms would simplify their systems and processes.” Ah yes, that old chestnut!
- “The absence of consistent and continually refined business processes (related to ITAM) presents the greatest barrier to organizational maturity (73%), followed by people and organization issues (clarity of roles, appropriate skills/training, etc.) (68%).
The study also discusses an interesting point regarding the position of ITAM teams within companies, noting the trend of ITAM teams increasingly working outside the IT department helping other functional teams with ITAM.
“The primary objective of ITAM teams is to enable their organization to maximize the value of their technology investments, whether deployed on-premise or on the cloud. This puts ITAM teams whose primary alignment is to IT teams (given the increasing technical complexity that is creeping into this discipline over the years), in an interesting position. This is because opportunities for creating value to the business can be maximized only by managing the “business side” of IT by working more closely with key functional teams such as finance, procurement, risk management, etc. as well as the business units themselves which utilize the various organizational IT elements.”
An interesting study, something I hope Deloitte will repeat.
Grab a copy here (No registration required) https://www2.deloitte.com/global/en/pages/risk/articles/it-asset-management-itam-global-survey-2021.html
About Martin Thompson
Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.
He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.
Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).
When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.
Connect with Martin on LinkedIn.