The ITAM Review

News, reviews and resources for worldwide ITAM, SAM and Licensing professionals.

Attachmate sue Mobistar for $6M

Mobistar is a Belgian Telco. owned by Orange. We’ve received a tip off that the software publisher Attachmate is suing Mobistar, a Belgian telecommunications company. It is alleged that Attachmate is claiming 4.5 million Euros (around 6.12M $USD or 3.57M £GBP) for alleged illegal use of a product called ‘ReflectionX’. The dispute is said to have originated from an onsite audit by Deloitte and...

Customer wins Micro Focus software audit battle

Audit court case
Earlier this year, we covered a software audit legal case between Micro Focus and their customer Express Scripts and, having read through some of the court documents, there are some enlightening points to look through. It’s great that the customer took the win but first let’s look at some of the key information that came out during the trial. Control your data It’s always sensible to...

ITAM and Coronavirus: What’s the impact?

ITAM & Coronavirus
I don’t want to jump on the bandwagon and, in the grand scheme of things there are bigger, much more immediate concerns, but I do think it’s worthwhile considering the impact the current Coronavirus (COVID-19) outbreak may have on organisations, and ITAM in particular. The sudden need for a large percentage of many companies’ workforces to start working from home puts pressure on IT in various...

Micro Focus software audit lawsuit: Why defining metrics is important

software agreement
Another software audit case has gone to court – February 2019 saw the start of a case between Micro Focus v Express Scripts Inc. The document I have access to is a report of the initial summary judgment findings which gives a great insight into the content of the issue but, as this is pre-trial, it doesn’t give any indication to the eventual outcome. Even so, it gives a good idea of what can cause...

LogMeIn – to increased audit risk?

LogMeIn may be familiar to you as a provider of remote support access software across the internet. What may be less well-known is that they also own GoToMeeting (web-conferencing) (formerly a Citrix offering) and LastPass (password and credential management). LogMeIn announced on December 17th, 2019 that they’ve been acquired by private equity partners Francisco Partners & Evergreen Coastal,...

Wisdom 2019 – Sharing our Successes

Success
ITAM Professionals contribute a vast amount of value to their organisations. They cut costs, often in the millions, they reduce risk, and they see off time-consuming audit requests. Modern ITAM teams also improve employee experience by streamlining processes and getting the right software to the right people at the right time. And yet, it seems we’re often not the ones to shout about our achievements....

Shortcuts to SAM Immaturity

This article was prompted by a discussion with an ITAM Review reader, asking how they should maximise the value of an expensive tool deployment that wasn’t, as yet, delivering results.ITAM tools can be seen as a magic bullet for software asset management – buy the tool, install the agents, all good to go, right? This is far from the truth. Having a tool can actually be counter-productive, because...

Nike hit back at Quest

We saw a few weeks ago that Quest Software have taken Nike to court over their refusal to settle up for license non-compliance discovered during an audit (article here). Nike have submitted a counter claim and it is full of very interesting details, many of which can apply to the wider ITAM community. In particular, it helps highlight the difference an audit defence strategy, and managing the audit...

Just Do It – not a good SAM strategy

Quest Software are suing Nike, according to court documents filed on April 24, 2018. This is another case of an audit shortfall dispute making its way to the courtroom. Who are Quest Software? Quest Software are perhaps best known for their Toad database management tools. Founded in 1987, the company became Dell Software in 2012 – but this entity was then sold in 2016, to Francisco Partners and...

Average software audit takes 7.13 months and consumes 194.15 hours

Research I’ve just published with The Campaign for Clear Licensing (CCL) reports that the average software audit (according to 170 worldwide ITAM, SAM and Licensing Pros) takes 7.13 months to complete and consumes 194.15 hours of IT department time. See the full report here: http://www.clearlicensing.org/audit-report-nov-2016/ The CCL report shares who is the most and least aggressive software...

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