Independent events from The ITAM Review.

Webinar: Shake-up the Vendor Support Model

  • Tuesday 13th November 2018

Sponsored by:

Tuesday 13 November 2018

About this event

This webinar has taken place.


Join The ITAM Review’s Rich Gibbons and Danny Begg of Sainsbury’s Argos for a webinar on ‘Shake-up the Vendor Support Model’ on Tuesday 13th November at 4pm GMT.


‘Shake-up the Vendor Support Model’


In this session Argos shares their first hand experience of using 3rd party support and what you should consider if you are thinking of switching.

Driven by the need to cut costs, Danny Begg from Argos will go into detail why they looked at using third party support and the process for implementing it, while ensuring they received the same level of support service.


REGISTER HERE to watch on demand

Who should attend

  • CIO’s
  • Senior IT Decision Makers
  • IT Asset Managers
  • Software Asset Managers
  • Software Licensing Specialists
  • IT Procurement Professionals


  • What you get from traditional support
  • The 3rd party support landscape
  • Internal challenges 3rd party support can face
  • An overview of support pros and cons


Rich Gibbons, Licensing Analyst, The ITAM Review

Rich has almost 14 years’ experience in the world of IT and software licensing, having been both a software sales manager for a VAR and a Microsoft licensing endorsed trainer.

A Northerner renowned for his shirts, Rich is a fan of most films, Hip-Hop, travel, football in general (and specifically MUFC), Marvel and reading as many books as possible. Finding ways to combine these with software licensing is always fun!


Danny Begg, SAM Technical Specialist, Sainsbury’s Argos

Danny has been in IT for over 20years with 15 years consultancy and solution architecture experience in a number of fields. Danny specialised within SAM/HAM/SACM space over the past 8years and currently works within Sainsburys Argos running the SAM team and the SAM managed services.
Danny is an active member within the SAM community publishing articles within Linkedin and speaking at various conferences such as Gartner, ITAM Review and SAMS Europe to freely impart information and knowledge to the community; to challenge business and delivery practices in a positive and constructive manner to push SAM boundaries to ensure their appropriateness in today’s business and push the SAM industry to improve in order to deliver the ROI and TCO demanded by organisations of all sizes.

Why you should attend

  • Cost – This Webinar is FREE.
  • Convenience -You can participate in the webinar from a location of your choosing.  No travelling/ travel costs involved.
  • Interaction – You have the opportunity to communicate and ask questions with the presenter and peers.


Testimonials and reviews

‘This was a great webinar — very informative. I am looking forward to the other 11 modules!’

‘Very well pitched, i.e. middle of the road to be understandable for beginners as well as for people with experience in the field. Looking forward to the next module’

‘I thought this module was well organized and well presented, bringing together some key points about how to get the ITAM ball rolling and to keep it rolling. I look forward to next month’s module’.

‘Really good & interactive’

‘Great presentation! Thanks so much for putting these together. I look forward to next month!!’

‘Thanks this is well-aimed and helped me to think about next steps I should be taking’.

‘The session was very informative with excellent examples’

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