The ITAM Review

News, reviews and resources for worldwide ITAM, SAM and Licensing professionals.

Reviews and Scoring

Marketplace combines expert analyst reviews and customer satisfaction ratings. Reviews and scoring for Marketplace listings are explained below.

Do you agree with our rankings?


Please help by writing a review and helping your peers in the industry make smarter purchasing decisions based on the real experiences of customers.


  • The review process is quick

  • If you prefer it can be completely anonymous and private – no details will be shared with your provider

Scoring

 

All reviews on Marketplace are ranked by customer satisfaction.

 

Our customer satisfaction score is simply an un-weighted aggregate of five elements:

 

  • Customer service / responsiveness of the supplier – how do you rate their customer service, did they respond in a timely manner?
  • Value for Money – did you get good bang for your buck by investing in this supplier?
  • Customer Support – How does the supplier perform in addressing your support issues?
  • Satisfaction – overall how satisfied are you with the supplier
  • Net Promoter Score – how likely is it that you would recommend this supplier to a friend or colleague?

Good, honest feedback

 

Glowing 5-star ratings with no substance or derogatory reviews with no constructive feedback are not helpful to buyers. We prefer good, honest feedback with a good summary of strengths and weaknesses so prospective buyers can make the right choice. We reserve the right to reject reviews.

If you have any questions about submitting a review or would like to contact the team please visit our contact page.

reviews and scoring

Verification Process

Reviews are only published on Marketplace from verified customers.

Whilst your published review may be completely anonymous, we’ll need to verify your identity when you submit your review so that we can ensure all opinions published on Marketplace only come from genuine customers.

Please help us verify your identity by providing your work email address and LinkedIn profile. These will not be shared with anyone and will only be used to verify the authenticity of your review.

The goal of Marketplace is to help buyers make smarter decisions based on the feedback from real customers – so please provide feedback on the strengths, weaknesses and your advice based on real life experience.

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