Axios ITOM Suite review

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Axios ITOM Suite review

Cristiano Carvalho, IT
Brasil, 2nd October 31st January 2018
Customer Service
100%
Value for Money
100%
Customer Support
100%
Net promoter score
100%
Overall Satisfaction
100%

Strengths

Compliance with regulatory standards and laws;great manegement of ICs (discovery, storage, relationship, etc.);Possibility of customization according to the client’s need; best service support; integration with various IT tools.

Weaknesses

Update to HTML5;

Jamyl Braide, NOC
Brasil, 20th July 2018
Customer Service
100%
Value for Money
100%
Customer Support
100%
Net promoter score
100%
Overall Satisfaction
100%

Strengths

In a single tool, have the possibility to inventory the park, manage licenses, manage software use, monitor from performance to applications, SAM, intergration with ITSM tools, among other possibilities.

Weaknesses

Absence of a community or forum about the product with active participation.

Davide, IT
Italy, 22nd August 2018
Customer Service
80%
Value for Money
100%
Customer Support
100%
Net promoter score
90%
Overall Satisfaction
90%

Strengths

Easy and deep of discovery.Details about server and software also in agentless mode.,Easy and deep of discovery.Details about server and software also in agentless mode.

Weaknesses

The color of user interface.

PS, IT
UAE, 16th January 2018
Customer Service
70%
Value for Money
70%
Customer Support
50%
Net promoter score
60%
Overall Satisfaction
70%

Strengths

Integration into the Axios assyst product.

Weaknesses

Lack of a linked library.

Feature requests:

End-to-end automation (Service request catalogue, authorisation, license check, provisioning/management and auto-reclaim).

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Analyst Review – AJ Witt, 2019

Axios’ Assyst ITSM product is very well-regarded and of long standing in a mature market. In keeping with many competitors in the ITSM space Axios have built out capabilities in other areas to supplement the strength of their ITSM product. Their experience of dealing with large customers – the target customer for their products is 5000+ seats – has been applied to ITAM by way of their IT Operations Management (ITOM) product.

It is this integrated, platform approach which is Assyst ITOM’s greatest strength. Placing ITAM in the context of how the rest of IT is managed offers opportunities for data-sharing and insight not possible with solutions just focused on ITAM. For example, Assyst ITOM surfaces Service Mapping, enabling an IT Asset Manager to see software and hardware deployments in the context of the service they provide to the business. It’s one thing to know there are some unpatched, out-of-support SQL Servers in your environment, but do you know what they’re used for? Assyst ITOM’s Service Mapping enables that.

Company Details

Headquarters:

Axios House
60 Melville Street, EH3 7HF
Edinburgh, United Kingdom

www.axiossystems.com

• Company Metrics
• Founded: 1988
• Location: Edinburgh, UK
• Territories Served: Worldwide
• Legal Status Private Company

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