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Axios ITOM suite review

Axios ITOM suite

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Axios ITOM suite
Vendor Axios Systems
Website www.axiossystems.com/
Services ITSM, ITOM, ITBM, ITAM
Territories Worldwide

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75%
82% Customer feedback
67% Analyst Opinion

Curious how our scoring system works? We explain all, in our scoring FAQs.

Elevator pitch

Axios ITOM suite provides a flexible, configurable platform for IT Operations Management, including IT Asset Management. Particularly suited to large customers the potential to integrate modules as required means ITOM suite is well-placed to deliver value for those seeking an integrated IT Management suite.

Strengths

  • Company experience and scale
  • Integration with Axios' ITSM & ITBM tools
  • Choice of Licensing Model - Perpetual or SaaS
  • No additional charge for publisher support packs
  • Choice of Agent or Agentless discovery
  • ITAM from an ITIL/ITSM perspective

Weaknesses

  • No modelling or scenario-building capability
  • No support for IBM PVU metrics or ILMT integration
  • Look and feel
  • No out-of-the-box support for Software Vulnerability reporting

Axios' Assyst ITSM product is very well-regarded and of long standing in a mature market. In keeping with many competitors in the ITSM space Axios have built out capabilities in other areas to supplement the strength of their ITSM product. Their experience of dealing with large customers - the target customer for their products is 5000+ seats - has been applied to ITAM by way of their IT Operations Management (ITOM) product.

It is this integrated, platform approach which is Assyst ITOM's greatest strength. Placing ITAM in the context of how the rest of IT is managed offers opportunities for data-sharing and insight not possible with solutions just focused on ITAM. For example, Assyst ITOM surfaces Service Mapping, enabling an IT Asset Manager to see software and hardware deployments in the context of the service they provide to the business. It's one thing to know there are some unpatched, out-of-support SQL Servers in your environment, but do you know what they're used for? Assyst ITOM's Service Mapping enables that.  

Market Penetration 

  • Number of customers on maintenance (ITAM): ~ 50
  • Product first released 2015
  • Current End-User Marketplace feedback - 82% from 4 reviews
  • Last major update September 2018
  • Product available Direct or via VAR/Partner network

Company Details 

Based in Edinburgh, UK

http://www.axiossystems.com

Turnover in excess of $25m for 2018

Customer satisfaction

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty
82%
Customer score

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Version reviewed: 4099

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty
Customer score

What are the strengths of this product?

Easy and deep of discovery.
Details about server and software also in agentless mode.

What are the weaknesses of this product?

The color of user interface

What features would you add if you had the choice?

Version reviewed: 4099

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty
Customer score

What are the strengths of this product?

In a single tool, have the possibility to inventory the park, manage licenses, manage software use, monitor from performance to applications, SAM,intergration with ITSM tools, among other possibilities.

What are the weaknesses of this product?

Absence of a community or forum about the product with active participation.

What features would you add if you had the choice?

Version reviewed: V4.0

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty
Customer score

What are the strengths of this product?

Compliance with regulatory standards and laws;
great manegement of ICs (discovery, storage, relationship, etc.);
Possibility of customization according to the client's need; best service support; integration with various IT tools.

What are the weaknesses of this product?

Update to HTML5;

What features would you add if you had the choice?

Version reviewed: v10.7

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty
Customer score

What are the strengths of this product?

integration into the Axios assyst product

What are the weaknesses of this product?

lack of a linked library

What features would you add if you had the choice?

end-to-end automation (Service request catalogue, authorisation, license check, provisioning/management and auto-reclaim)

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