Version 4 of the Information Technology Infrastructure Library (ITIL4) was released in Q1 in 2019. This article, from guest contributor James Jones, looks at how ITIL4 influences software asset management practices. ITIL4 Basics ITIL is a framework that describes best practices both...
In preparation for the first module of our 12 Box Training Program this week I spoke with Tony Crawley, Managing Director of Synyega and winner of both the ITAM Professional of the Year 2015 and the ITAM Project of the Year 2015. In this video Tony talks about his experiences communicating...
Brian Johnson Ahead of the IAITAM Spring Conference, and his presentation on “ITIL – where is the strategy?”, Brian Johnson, Vice President at CA Technologies talks about the requirement for an IT service management strategy. To maintain market competitiveness,...
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