In this video Gillian talks about her experience working with other IT professionals beyond the SAM department and the opportunities for ITAM, ITSM and Enterprise Architecture to work together.
How to harness ITAM and ITSM Integration
Key points from Gillian
SAM can’t work in isolation but must consider the other IT stakeholders across the business
SAM can help de-risk and enhance Projects or Changes
SAM should get involved with the Enterprise Architecture community and help them, with commercial information, to turn IT vision into reality in a cost effective manner
A key step in ITAM and ITSM integration is a service request catalogue – allowing efficient delivery of requests whilst maintaining ITAM accuracy and helping execute on a reuse before buy policy.
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