Aiming to create a harmonious marriage of IT management interests this month are Hornbill Service Management and Certero who have announced a new strategic partnership. The firms say that they realise we are “far beyond” simply managing printers and laptops on a network in terms of what drives asset management today: trends such as the growth of virtualisation, consumerisation and Bring Your Own... 

Back in August I conducted a survey into how ITAM is integrated into ITSM. Thank you to all those who took the time to participate. I believe there is a great opportunity to bring ITAM and ITSM closer together for mutual benefit. This survey asked how ITAM was positioned within the respondents company and the level of integration between the two disciplines. In a nutshell: There is a desire to integrate... 

Rob England, The IT Skeptic According to the blurb on the back cover, ‘Owning ITIL’ by Rob England, is aimed at ‘all decision makers who are presented with an ITIL proposal or asked to oversee or own an ITIL project’. I believe it has a much wider remit than that, and recommend this book to the readers of The ITAM Review whether or not you are referencing ITIL in your role or responsibilities. The... 

Staff&Line UK Ltd today announced that it has recently appointed a new Professional Services Manager to boost the UK division. David Sanders is an experienced hands-on technical manager with a track record of delivery within Technical Support, Service Desk and IT Infrastructure Management. David’s areas of expertise include: IT Service Management and embedding of ITIL best practice; leading teams...