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End User Review: Symantec / Altiris Asset Management Solution V 6.5 [70%]

Symantec Altiris Asset Management Solution V 6.5

Estate Size: ~ 4,000 (20% Desktops, 30% Laptops, 45% Servers, 5% Other)
Reviewer: Asset Acquisition and Management, Healthcare

General Feedback

Strengths:
Flexibility to track hardware and software.
Weaknesses:
Training on use of software.
What feature would you add if you had the choice?
Train to use first then install.
Support or implementation:
Most managers and users support it, development managers suspicious of it.
If you had the opportunity to choose ITAM technology again would you choose the same product?
For the flexibility and price yes. Other applications we had looked at did not meet some of these specifications.

Rating

Implementation Success: 7/10
Day to day ease of use: 7/10
Performance: 7/10
Resources required: 7/10
Support: 7/10
Meeting requirements: 7/10
Overall Satisfaction: 7/10

Total Score: 49/70 [70%]

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About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource and community for worldwide ITAM professionals.

Martin is also author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management.

On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

Learn more about him here and connect with him on Twitter or LinkedIn.

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