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Can You Outsource SAM?

outsourcing_samI met with a large corporate end user in the UK this week who is considering outsourcing the management of their software licensing and software compliance monitoring.

We discussed the challenges involved in managing software, the high frequency of vendor compliance audits and the complexities of managing licensing in large environments.

The company is interested in speaking directly with other organisations who have outsourced these functions. If you don’t mind sharing your experiences via a quick confidential phone call with this organisation please contact me. Your help would be very much appreciated.

I would also like to hear of your views and experiences of outsourcing SAM:

  • Is this something you have considered?
  • How were deals structured? Although responsibility for licensing cannot be outsourced – can the financial burden of compliance audits be shared with your outsource partner (Since they are supposed to be looking after your licenses efficiently and should be penalised for discrepancies).
  • On the other side of the coin – should outsource partners be rewarded for cost containment?

Please share your comments below or contact me directly. Thanks for your help.

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About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.

Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).

When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.

Connect with Martin on LinkedIn.

4 Comments

  1. We’ve been offering outsourced SAM services for the past 11 years. It

    works because we basically become a member of the IT team, just typically in a virtual capacity. Our clients like it because they have

    extraordinary knowledge available to them at minimal costs. So far our average hard dollar savings for our clients in a given year has

    been over 400%.

    I will check with my clients to see if any of them would be willing to speak with the company you mention.

  2. I actually recommend outsourching SAM as it provides a check and balance system for the companies.

    With todays expensive licensing programs and complexitiy it’s a full time job trying to understand those items. The other topic is what

    deliverables does a SAM solution provide?
    Means something different to everyone…….

  3. I actually recommend outsourching SAM as it provides a check and balance system for the companies. With todays expensive licensing programs and complexitiy it’s a full time job trying to understand those items. The other topic is what deliverables does a SAM solution provide?
    Means something different to everyone…….

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