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Axios ITOM Suite review

Axios ITOM Suite
Overall
89%
89%
  • Customer Review - Customer Service - 88%
    88%
  • Customer Review - Value for Money - 93%
    93%
  • Customer Review - Customer Support - 88%
    88%
  • Customer Review - Recommend a Friend - 88%
    88%
  • Customer Review - Overall Satisfaction - 90%
    90%

Summary

Axios ITOM suite provides a flexible, configurable platform for IT Operations Management, including IT Asset Management. Particularly suited to large customers the potential to integrate modules as required means ITOM suite is well-placed to deliver value for those seeking an integrated IT Management suite.

Pros

Company Experience and scale

Integration with Axios’ ITSM & ITBM tools

Choice of Licensing Model – Perpetual or Subscription

No additional charge for publisher support packs

Choice of Agent or Agentless discovery

ITAM as part of a wider ITIL/ITSM platform

Cons

No modelling or scenario-building capability

No support for IBM PVU metrics or ILMT integration

Look and feel

No out-of-the-box support for Software Vulnerability reporting

Cristiano Carvalho, IT
Brasil, 2nd October 31st January 2018
Customer Service 100%
Value for Money 100%
Customer Support 100%
Net promoter score 100%
Overall Satisfaction 100%

Strengths

Compliance with regulatory standards and laws;great manegement of ICs (discovery, storage, relationship, etc.);Possibility of customization according to the client’s need; best service support; integration with various IT tools.

Weaknesses

Update to HTML5;

 

Jamyl Braide, NOC
Brasil, 20th July 2018
Customer Service 100%
Value for Money 100%
Customer Support 100%
Net promoter score 100%
Overall Satisfaction 100%

Strengths

In a single tool, have the possibility to inventory the park, manage licenses, manage software use, monitor from performance to applications, SAM, intergration with ITSM tools, among other possibilities.

Weaknesses

Absence of a community or forum about the product with active participation.

Davide, IT
Italy, 22nd August 2018
Customer Service 80%
Value for Money 100%
Customer Support 100%
Net promoter score 90%
Overall Satisfaction 90%

Strengths

Easy and deep of discovery.Details about server and software also in agentless mode.,Easy and deep of discovery.Details about server and software also in agentless mode.

Weaknesses

The color of user interface.

PS, IT
UAE, 16th January 2018
Customer Service 70%
Value for Money 70%
Customer Support 50%
Net promoter score 60%
Overall Satisfaction 70%

Strengths

Integration into the Axios assyst product.

Weaknesses

Lack of a linked library.

Feature requests:

End-to-end automation (Service request catalogue, authorisation, license check, provisioning/management and auto-reclaim).


 

Analyst Review - AJ Witt, 2019

Axios’ Assyst ITSM product is very well-regarded and of long standing in a mature market. In keeping with many competitors in the ITSM space Axios have built out capabilities in other areas to supplement the strength of their ITSM product. Their experience of dealing with large customers – the target customer for their products is 5000+ seats – has been applied to ITAM by way of their IT Operations Management (ITOM) product.

It is this integrated, platform approach which is Assyst ITOM’s greatest strength. Placing ITAM in the context of how the rest of IT is managed offers opportunities for data-sharing and insight not possible with solutions just focused on ITAM. For example, Assyst ITOM surfaces Service Mapping, enabling an IT Asset Manager to see software and hardware deployments in the context of the service they provide to the business. It’s one thing to know there are some unpatched, out-of-support SQL Servers in your environment, but do you know what they’re used for? Assyst ITOM’s Service Mapping enables that. 

Company Details

Headquarters:

Axios House
60 Melville Street, EH3 7HF
Edinburgh, United Kingdom

www.axiossystems.com

  • Company Metrics
  • Founded: 1988
  • Location: Edinburgh, UK
  • Territories Served: Worldwide
  • Legal Status Private Company

About AJ Witt

A former IT Asset Manager, AJ is Industry Analyst for The ITAM Review. He's interested in hearing from end users of ITAM tools and also vendors. He enjoys writing about the SaaS Management market, practical aspects of ITAM operations, and the strategy of major software publishers. You can connect via email (aj.witt@itassetmanagement.net) or LinkedIn. AJ enjoys cycling, music, and spending time with his family.

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