Whiteboard Wednesday Episode 12: Setting expectations with ITAM tools to avoid disappointment.
Whiteboard Wednesday is me, a whiteboard and learning about all things IT Asset Management (ITAM), every Wednesday!
This week, ITAM tools – setting the right expectations to avoid disappointment down the line.
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Setting expectations with ITAM tools to avoid disappointment
There’s some fantastic technology out there to help you on your ITAM journey, but it’s good to set expectations about what you can expect from that technology to avoid disappointment down the line. Especially if you’re building out the business case, and you’re selling things to senior management, you don’t want to set the wrong expectations about what this technology that you’re potentially investing in is going to do for you.
The Reality of ITAM Technology
We asked people that had already bought into ITAM technology, what is the number one thing you’d wish you’d known before you’d invested? And the number one response was underestimating the work involved, it would be wrong to assume that you installed an ITAM tool and suddenly, boom, you’re compliant, money savings are piling up everywhere and beautiful reports being sent down to your stakeholders, that would be the wrong expectation. The reality is, ITAM is typically not a turnkey solution, you should consider it more like a platform or a workbench in order to get to your destination.
Consider an Example
Imagine you had just bought a business and the accounts are a mess and the bookkeeping is a mess, and the data behind the business is not great. You go and install an accounting package so that you can manage things, will the accounting package by itself make you profitable? No. But it will if you work it properly, the accounting package will give you sufficient data in which to turn the ship, make strategic decisions, and eventually you’ll get to profitability if you’re doing it properly. And ITAM technology is the same it’s a workbench, it will give you data back if you work it, and then you can turn the ship and you can reach your goals accordingly.
ITAM Technology and Tools
In terms of ITAM technology and tools, you’re going to need some technology, you can’t do world-class ITAM with an Excel spreadsheet You’re going to need to invest in certain technology, or harness what you have internally, but you’re going to need some technology. You’re going to need some people behind it. Remember the number one complaint of people that have already invested in ITAMS, was underestimating how much horsepower was required to actually get the result. You’re going to need people, either it’s yourself, your team, specialists, or somebody else, but you’re going to need some people to drive this. And finally, you’re going to need to refine your processes, you’re not going to get perfectly compliant just by plugging the tool in. The tool will give you signals, and you will need to refine your processes, refine the habits of your organization, and then that will get you to your goal.
About Martin Thompson
Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.
He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.
Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).
When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.
Connect with Martin on LinkedIn.